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Made Employment Ltd
Romford
The primary purpose of the role is to deliver service excellent for both the company and its customers by working in our Customer Contact team. Hours/Shift Pattern 8.00am-5pm, 9.00am-6pm and 11.00am-8pm If you opt for a 30 min lunch you would start 30 mins later unless on an early shift Benefits: Uncapped monthly commission. Option of 30min o
Job Source: Made Employment LtdBook a Builder UK
Southend-on-Sea
Call Centre Manager - Managing a Sales Team Essex Salary depending on experience plus bonuses Monday - Friday Book a Builder UK are the UK's fastest growing online home services marketplace connecting homeowners and tradespeople. We are seeking a Sales Manager to join our team within our Essex offices. As a Sales Manager you will need to be organis
Job Source: Book a Builder UKResourcing Group
Brentwood
Are you passionate about making a positive difference in people's lives? Do you thrive in a dynamic, customer-focused environment? We're seeking compassionate individuals to join our clients team as Call Centre Operator. Key Responsibilities Receive inbound calls from social housing clients seeking to book appointments for various housing-related
Job Source: Resourcing Group360 Resourcing Solutions
Grays
Exciting Opportunity: Call Centre Sales Manager We are currently recruiting for a Call Centre Sales Manager position on behalf of our esteemed client based in Thurrock. This full-time, permanent role offers a competitive salary of £45,000 + bonus per annum. About the Role: As the Call Centre Sales Manager, you will lead and manage the call centre t
Job Source: 360 Resourcing SolutionsHawk 3 Talent Solutions
Stanford-le-Hope
Job: Customer Service Advisor /Call Centre Location: Coryton, Essex (Flexibility once trained to Work from Home and the office) Salary: Up to £28K Job type: Permanent, Full Time Hours: Shift pattern: 08:00 to 16:30, 09:30 to 18:00 and 11:00 to 20:00 hours Summary: To provide industry leading service support to customers who contact via an in
Job Source: Hawk 3 Talent SolutionsHawk 3 Talent Solutions
Stanford-le-Hope
Job: Customer Service Advisor /Call Centre Location: Coryton, Essex (Flexibility once trained to Work from Home and the office) Salary: Up to £28K Job type: Permanent, Full Time Hours: Shift pattern: 08:00 to 16:30, 09:30 to 18:00 and 11:00 to 20:00 hours Summary: To provide industry leading service support to customers who contact via an in
Job Source: Hawk 3 Talent SolutionsMERJE Ltd
Chelmsford
Contact Centre Team Manager Shift work £31,200 My client is seeking an experienced Contact Centre Team Manager to manage the running of their multi-client customer service centre. As the Contact Centre Team Manager, you will be responsible for overseeing the service provided across multiple customer contact channels and activities. Role Profile Th
Job Source: MERJE LtdVibe Recruit Limited
Romford
Vibe Recruit's client are looking to appoint a Quality Assurance Officer on a full time, permanent contract. This role is to ensure the Quality and Compliance of the internal and external contact teams are in line with the contractual Quality requirements from Clients. Location: Romford Salary: £24,000, rising to £26,000 following probation, plus
Job Source: Vibe Recruit LimitedUnited Kingdom
Call Monitoring Agent / Call Centre
Location: Romford
Salary: Up to £26,000 (plus excellent benefits package)
Hours: Monday - Friday 40 hour working week
Our client is a fast-growing specialist in their field - they are currently in search for a strong Quality Assurance Officer who can bring their skills to the team and grow within the company. You will check equipment to make sure it is calibrated and operating correctly, inspect storage areas to make sure conditions will maintain the quality of the materials and products, and sign off on every step of the process.
Daily Duties:
To achieve all individual and team KPIs while also ensuring full engagement with monthly 1-2-1 meetings and always looking for ways to progress
To complete a required amount of recording reviews thoroughly and in its entirety on a weekly/monthly basis, as per our internal targets.
To provide feedback and identify any training requirements to Head of Customer Contact, Call Centre Team Leaders, from the call listening on a weekly basis, whilst ensuring that any issues are identified.
To ensure our clients customers are treated in a fair and consistent manner.
To recognise and escalate any matters that need immediate attention whilst constructively communicate findings to interested parties throughout the business.
To maintain the QA scorecards in line with client’s requirements
To be able to respond to/resolve customer complaints while liaising with different areas of the business, following company policies and business processes.
To develop and upkeep the Process Change Control Log
To follow and understand all company procedures and policy’s, including understanding GDPR practices.
Skills Required:
Previous experience in a QA/Compliance role including experience with internal/external audits.
Previous experience in call listening and score recording.
Experience with compliant handling as well as being able to identify and analysis the root cause.
Previous knowledge and experience of ISO requirements, Data Protection and GDPR
Excellent communication skills both written and verbal.
Excellent attention to detail, administration, organisation, and ownership skills
Ability to consistently identify mistakes and liaise with the relevant department to identify and improve in areas where needed.
Strong analytical and problem-solving skills.
Call Monitoring Agent / Call Centre jobs in United Kingdom
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