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Furniture Village
Grays
We have an exciting opportunity for an Contact Centre Sales Manager to join our team based in Thurrock . You will join us on a full-time, permanent basis and in return will receive a competitive salary of £45,000 + Commision per annum .Here at Furniture Village, we have built a hugely successful retail business with a winning environment to wo
Job Source: Furniture VillageSecurity Cleared Jobs
Chelmsford, Essex, United Kingdom
Contact Centre Officer Full Time Opportunities (average of 37 hours per week), working a rotating shift pattern of 6 on 4 off (2 early's, 2 lates and 2 nights), covering a 24 hour period 7 days a week, based in Chelmsford. The salary for this role is £24,921 to £27,351 per annum exclusive of shift and weekend working allowance, (with 20% £29,905
Job Source: Security Cleared JobsHCLTech
Romford, England, United Kingdom
Key tasks and responsibilities Oversee achievement of individual and team targets in line with agreed and regularly reviewed standards. In line with agreed standards, oversee achievement of individual and team quality targets, including regular reviews and spot checking of calls to assess quality and training needs Manage and resource plan to achi
Job Source: HCLTechCCR Recruitment Group
United Kingdom
Position Title Customer Contact Team Leader Location Romford, Essex Salary Up to £32,000 plus uncapped commission and excellent benefit package Hours Monday - Friday, 8:00am - 8:00pm rotational shifts Primary Purpose of Role The primary purpose of the role is to manage a team of between 10 - 15 telephony agents to deliver service excellence for bot
Job Source: CCR Recruitment GroupHCLTech
Romford
Job Description Key tasks and responsibilities Oversee achievement of individual and team targets in line with agreed and regularly reviewed standards. In line with agreed standards, oversee achievement of individual and team quality targets, including regular reviews and spot checking of calls to assess quality and training needs Manage and r
Job Source: HCLTechCorus Consultancy
Bishop's Stortford
Reporting to the Area Manager you will be responsible for managing your centre, co-ordinating the workload, the delivery of company business objectives while providing excellent customer service. Maintain centre and health & safety standards. Encourage, lead and motivate your team to consistently deliver excellent service. Further Details The idea
Job Source: Corus ConsultancyCorus Consultancy
Bishops Stortford
Reporting to the Area Manager you will be responsible for managing your centre, co-ordinating the workload, the delivery of company business objectives while providing excellent customer service. Maintain centre and health & safety standards. Encourage, lead and motivate your team to consistently deliver excellent service. Further Details The ide
Job Source: Corus ConsultancyMade Employment Ltd
Romford
Have you managed large teams of at least 15 people within a busy call centre environment? Can you coach and inspire teams to succeed? If so, then this is the job for you! Our client are looking for a team leader to join their busy contact centre based in Romford. Benefits * Attractive annual leave * UNCAPPED BONUS * Pension * Employee Assista
Job Source: Made Employment LtdChelmsford
Contact Centre Team Manager
Shift work
£31,200
My client is seeking an experienced Contact Centre Team Manager to manage the running of their multi-client customer service centre. As the Contact Centre Team Manager, you will be responsible for overseeing the service provided across multiple customer contact channels and activities.
Role Profile
The Contact Centre Team Manager will provide leadership, direction and management to the Shift Managers and Agents in order to deliver service excellence, contractual service level agreements and operational metrics. Your key focus will be to deliver a speed of service in a cost-efficient manner whilst not compromising the quality.
Key Responsibilities
Liaise with the Head of Connect at weekly Performance and Management meetings.
Manage a team of agents, including 1 x 1-1 with each agent per month.
Call Quality Analysis x 2 calls per month, per agent.
First line complaint management.
Improve Pinnacle Connect productivity and performance.
Continuous improvement and efficiencies within the Connect service.
Ensure that the business meets relevant KPIs.
Identify issues or trends and suggest possible remedial actions.
Deal with any Connect finances issues such as payment of invoices.
Client reports and stats, together with attendance of some client meetings.
Performance – Provide weekly and monthly analysis on your team into Performance meetings.
Ensure appropriate staffing and Management cover on our rota.
Requirements
Proven experience as a Contact Centre Team Manager or similar role.
Excellent communication and leadership skills.
Ability to motivate and manage a team effectively.
Experience in call centre operations and processes.
Strong analytical and problem-solving skills.
Ability to work under pressure and meet tight deadlines.
Good understanding of KPIs and metrics.
Proficient in Microsoft Office Suite.
Flexibility to work outside of normal working hours as required.
Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately, your application has been unsuccessful. However, we may be in touch with similar relevant opportunities.
If you would like this job advertisement in an alternative format, please contact MERJE directly.
Contact Centre Team Manager jobs in Chelmsford
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