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Essentra PLC
Jarrow
Please note that this is a Global role and will at times require you to work between the hours of 7am and 7pm. During unsociable hours you will work from home and during regular shifts you will be expected to work from our Jarrow office. Occasional weekend working may be required but you will not be expected to work more than 5 days a week. We are
Job Source: Essentra PLCAkkodis
United Kingdom
Service Desk Team Leader South Tyneside £32,000 per annum + On-call Shift Allowance Are you a dynamic IT professional with leadership experience looking to take the next step in your career? Join our team at a leading manufacturing company based in South Tyneside! We're seeking a talented Service Desk Team Leader to oversee our support operations
Job Source: AkkodisAkkodis
Newcastle upon Tyne
Service Desk Team Leader South Tyneside £32,000 per annum + On-call Shift Allowance Are you a dynamic IT professional with leadership experience looking to take the next step in your career? Join our team at a leading manufacturing company based in South Tyneside! We're seeking a talented Service Desk Team Leader to oversee our support operation
Job Source: AkkodisReed
Newcastle Upon Tyne
The Company This company are a global organisation with offices worldwide and a clear strategy to develop and grow their employees internally. This business recognises that expansion is meaningful only when it is underpinned by truly global collaboration. We foster an environment where pioneering work thrives, allowing our people to move and think
Job Source: ReedAkkodis
Sunderland
IT Service Desk Team Leader Salary: £30,000 - £34,000 + Benefits Package + Additional Bonus * 3 days p/w on-site Location: Sunderland Role Overview: Are you a natural leader with a passion for driving team success and fostering individual growth? Our client, a dynamic private sector organization, is expanding its IT team and seeking an experie
Job Source: AkkodisReed Technology
Gateshead
Do you want to work for a company that has a global presence, a rich history, and a commitment to sustainability? Do you want to lead a team strives to succeed and develop with the business? We have an exciting opportunity for a Service Desk Team Leader to lead a growing team through an exciting digital transformation. The Company This business
Job Source: Reed TechnologyReed
Newcastle Upon Tyne
The Company This company are a global organisation with offices worldwide and a clear strategy to develop and grow their employees internally. This business recognises that expansion is meaningful only when it is underpinned by truly global collaboration. We foster an environment where pioneering work thrives, allowing our people to move and think
Job Source: ReedEssentra
Jarrow, England, United Kingdom
Please note that this is a Global role and will at times require you to work between the hours of 7am and 7pm. During unsociable hours you will work from home and during regular shifts you will be expected to work from our Jarrow office. Occasional weekend working may be required but you will not be expected to work more than 5 days a week. We are
Job Source: EssentraGateshead
Do you want to work for a company that has a global presence, a rich history, and a commitment to sustainability? Do you want to lead a team strives to succeed and develop with the business? We have an exciting opportunity for a Service Desk Team Leader to lead a growing team through an exciting digital transformation.
The Company
This business is a leader in its field, providing high-quality solutions to clients across the globe for over 70 years. They have established a reputation for quality, reliability, and innovation. This company works with over 75% of the world’s global manufacturers, providing them with a vast selection of products from their production sites around the world. With this business now embarking on a digital transformation journey, this is an exciting opportunity to bring your leadership expertise to a role in which you will play a key role in shaping the future of the organisation.
The Role
This business based in South Tyneside are looking for a Service Desk Team Lead to ensure the service desk team are focussed on maintaining a high level of customer service and provide guidance on how to improve standards to provide a better customer experience .
You will work closely with the Service Desk to retain ITIL practices, lead on Major Incident Managment and in addition, there will be opportunity to improve process, systems and tools with a focus on delivering the best customer experience possible.
Key responsibilities will include:
Manage and monitor operational activities covering OLAs, SLTs in line with KPI’s.
Maintain high levels of customer service experience whilst liaising with other delivery teams
Effectively manage communications for major incidents and escalate as required.
Develop the skills and knowledge of the Service Desk Analysts
Assist with employee training
Experience and skills required:
Experience within a similar role
Knowledge and experience implementing ITIL Service Management Best Practices
Excellent communication, both verbal and written
Excellent customer service skills
Experience in Major Incident Management
Next Steps? If you would like to know anything more about this role or even just want to hear what other Infrastructure, Cloud and Security positions I have that may also be a good match for you then please apply to this advert / or catch me on LinkedIn "Liam Pearce"
You must be fully eligible to work in the UK to apply to this position and be able to travel into office
Service Desk Team Leader jobs in Gateshead
ⓘ There was an unexpected error processing your request.
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