IT Service Desk Team Leader
Sunderland
£ 30000 - 34000/annum
IT Service Desk Team Leader
Salary: £30,000 - £34,000 + Benefits Package + Additional Bonus
* 3 days p/w on-site
Location: Sunderland
Role Overview:
Are you a natural leader with a passion for driving team success and fostering individual growth? Our client, a dynamic private sector organization, is expanding its IT team and seeking an experienced IT Service Desk Team Leader.
This role is tailor-made for individuals who aspire to excel in IT leadership, guiding their team to deliver exceptional service and continually improve operational standards and processes.
Joining our team offers the perfect opportunity to ignite your career in IT leadership, supported by comprehensive personal development opportunities.
You'll receive training and exposure to cutting-edge technology, empowering you to lead your team to new heights within a rapidly growing company.
Expect a vibrant and inclusive culture that nurtures your potential and rewards your dedication.
Key Responsibilities:
Lead and inspire a dedicated team of 1st and 2nd Line Support professionals, fostering a collaborative and supportive environment where everyone can thrive.
Drive operational excellence by ensuring efficient working practices and consistently achieving service level targets.
Champion continuous improvement initiatives to enhance team performance, streamline processes, and elevate customer satisfaction.
Maintain clear communication channels, ensuring timely ...