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Essentra PLC
Jarrow
Please note that this is a Global role and will at times require you to work between the hours of 7am and 7pm. During unsociable hours you will work from home and during regular shifts you will be expected to work from our Jarrow office. Occasional weekend working may be required but you will not be expected to work more than 5 days a week. We are
Job Source: Essentra PLCAkkodis
United Kingdom
Service Desk Team Leader South Tyneside £32,000 per annum + On-call Shift Allowance Are you a dynamic IT professional with leadership experience looking to take the next step in your career? Join our team at a leading manufacturing company based in South Tyneside! We're seeking a talented Service Desk Team Leader to oversee our support operations
Job Source: AkkodisAkkodis
Newcastle upon Tyne
Service Desk Team Leader South Tyneside £32,000 per annum + On-call Shift Allowance Are you a dynamic IT professional with leadership experience looking to take the next step in your career? Join our team at a leading manufacturing company based in South Tyneside! We're seeking a talented Service Desk Team Leader to oversee our support operation
Job Source: AkkodisReed
Newcastle Upon Tyne
The Company This company are a global organisation with offices worldwide and a clear strategy to develop and grow their employees internally. This business recognises that expansion is meaningful only when it is underpinned by truly global collaboration. We foster an environment where pioneering work thrives, allowing our people to move and think
Job Source: ReedAkkodis
Sunderland
IT Service Desk Team Leader Salary: £30,000 - £34,000 + Benefits Package + Additional Bonus * 3 days p/w on-site Location: Sunderland Role Overview: Are you a natural leader with a passion for driving team success and fostering individual growth? Our client, a dynamic private sector organization, is expanding its IT team and seeking an experie
Job Source: AkkodisReed Technology
Gateshead
Do you want to work for a company that has a global presence, a rich history, and a commitment to sustainability? Do you want to lead a team strives to succeed and develop with the business? We have an exciting opportunity for a Service Desk Team Leader to lead a growing team through an exciting digital transformation. The Company This business
Job Source: Reed TechnologyAkkodis
Sunderland
IT Service Desk Team Leader Salary: £30,000 - £34,000 + Benefits Package + Additional Bonus * 3 days p/w on-site Location: Sunderland Role Overview: Are you a natural leader with a passion for driving team success and fostering individual growth? Our client, a dynamic private sector organization, is expanding its IT team and seeking an experienced
Job Source: AkkodisReed
Gateshead
Do you want to work for a company that has a global presence, a rich history, and a commitment to sustainability? Do you want to lead a team strives to succeed and develop with the business? We have an exciting opportunity for a Service Desk Team Leader to lead a growing team through an exciting digital transformation. The Company This busines
Job Source: ReedNewcastle Upon Tyne
The Company
This company are a global organisation with offices worldwide and a clear strategy to develop and grow their employees internally. This business recognises that expansion is meaningful only when it is underpinned by truly global collaboration. We foster an environment where pioneering work thrives, allowing our people to move and think beyond boundaries. In addition to relevant skills and experience, we seek individuals who are innovative, commercially savvy, and deeply value-driven.
The Role
As the direct report to the Service Desk Lead, this position demands a proactive, organized, and self-motivated individual. Strong written and verbal communication skills are essential, as the role involves interacting with business and internal IT stakeholders across all levels. Another important aspect of this role is performance management and the ability to maintain and improve employees' performance in line with the organisation's objectives.
The successful candidate will have experience of some of the following. The below list isn’t exhaustive, it’s more to provide an idea. If you’re meeting a handful of the required points, we’d still encourage you to apply:
Experience within a similar role
Proven track record in team supervision, workload prioritization, and resource management.
Some exposure to ITIL Problem and Change disciplines.
Workload Management: Ability to handle personal and team workloads, including managing team rotas.
Performance Measurement: Proficient in measuring and monitoring team operational performance through agreed KPIs, providing management reports to the Service Desk Manager or Customer Services Manager.
Working knowledge of M365 and Azure
Benefits include:
Excellent pension Scheme
Training and progression plans
Flexible working
Private Healthcare
Life Assurance
Local Discounts
International Opportunities
Holiday Buy and Sell
And more!
Hybrid working / 2 days per week in office / Newcastle City Centre
You must be fully eligible to work in the UK and be able to travel into the office on occasion
Service Desk Team Leader jobs in Newcastle Upon Tyne
ⓘ There was an unexpected error processing your request.
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