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Essentra PLC
Jarrow
Please note that this is a Global role and will at times require you to work between the hours of 7am and 7pm. During unsociable hours you will work from home and during regular shifts you will be expected to work from our Jarrow office. Occasional weekend working may be required but you will not be expected to work more than 5 days a week. We are
Job Source: Essentra PLCAkkodis
United Kingdom
Service Desk Team Leader South Tyneside £32,000 per annum + On-call Shift Allowance Are you a dynamic IT professional with leadership experience looking to take the next step in your career? Join our team at a leading manufacturing company based in South Tyneside! We're seeking a talented Service Desk Team Leader to oversee our support operations
Job Source: AkkodisAkkodis
Newcastle upon Tyne
Service Desk Team Leader South Tyneside £32,000 per annum + On-call Shift Allowance Are you a dynamic IT professional with leadership experience looking to take the next step in your career? Join our team at a leading manufacturing company based in South Tyneside! We're seeking a talented Service Desk Team Leader to oversee our support operation
Job Source: AkkodisReed
Newcastle Upon Tyne
The Company This company are a global organisation with offices worldwide and a clear strategy to develop and grow their employees internally. This business recognises that expansion is meaningful only when it is underpinned by truly global collaboration. We foster an environment where pioneering work thrives, allowing our people to move and think
Job Source: ReedAkkodis
Sunderland
IT Service Desk Team Leader Salary: £30,000 - £34,000 + Benefits Package + Additional Bonus * 3 days p/w on-site Location: Sunderland Role Overview: Are you a natural leader with a passion for driving team success and fostering individual growth? Our client, a dynamic private sector organization, is expanding its IT team and seeking an experie
Job Source: AkkodisReed Technology
Gateshead
Do you want to work for a company that has a global presence, a rich history, and a commitment to sustainability? Do you want to lead a team strives to succeed and develop with the business? We have an exciting opportunity for a Service Desk Team Leader to lead a growing team through an exciting digital transformation. The Company This business
Job Source: Reed TechnologyAkkodis
Sunderland
IT Service Desk Team Leader Salary: £30,000 - £34,000 + Benefits Package + Additional Bonus * 3 days p/w on-site Location: Sunderland Role Overview: Are you a natural leader with a passion for driving team success and fostering individual growth? Our client, a dynamic private sector organization, is expanding its IT team and seeking an experienced
Job Source: AkkodisReed
Gateshead
Do you want to work for a company that has a global presence, a rich history, and a commitment to sustainability? Do you want to lead a team strives to succeed and develop with the business? We have an exciting opportunity for a Service Desk Team Leader to lead a growing team through an exciting digital transformation. The Company This busines
Job Source: ReedJarrow, England, United Kingdom
Please note that this is a Global role and will at times require you to work between the hours of 7am and 7pm. During unsociable hours you will work from home and during regular shifts you will be expected to work from our Jarrow office. Occasional weekend working may be required but you will not be expected to work more than 5 days a week.
We are currently looking for an IT enthusiast to join our Service Desk team. The successful individual will be responsible for the smooth operation of a front-line IT support team alongside another team leader, ensuring customer service requests, incidents, including Major Incident process and SOC/NOC process are managed and solutions implemented to deliver a first-class service while working closely with the Global Service Desk Managers across 3 locations.
Responsibilities:
Managing the NOC/SOC process within the Global Service desk to ensure all process are effective and analysts are fully trained
Acting as a point of escalation whilst leading and providing oversight, technical and operational guidance to the team.
Act as a deputy to the Global Service Desk manager
Acting as the Major Incident Manager as and when needed to support the IT function and the wider business.
Mentoring, coaching, management support and development including appraisals, evaluations and reporting of individual performance targets for their direct reports, plus oversight of their direct reports
Performance monitoring, setting and reporting of the teams’ KPIs, targets and goals to Senior Management and wider company
Carrying out recruitment activities as required
Ensure collaboration with all service desk managers and team leaders to ensure 1 global process
Understanding and managing the technical abilities of the team and ensuring all technical fixes being carried out are of the highest quality
Experienced in employee line management
Ability to identify process improvements and initiate change
Ensuring the service being offered is of the highest standard
Experience with ticketing frameworks
Solutions driven, confident and friendly approach when dealing with customers
Ability to work under pressure in a fast paced dynamic environment, setting the behaviours and acting as an example to the team.
Required skills:
Experience Supporting Office 365 (Skype)
Good technical experience relevant to an IT support function
Some experience in Contact Centre, Service Desk or similar environment
ITIL Qualification (working in an ITIL environment)
Fluent English (spoken and written). Additional languages are desirable.
Previous experience as a team leader in a similar role
Experience managing the Major Incident process
IT technical support experience
Strong technical knowledge in a support function
Experienced in employee line management
Experience with ticketing frameworks
Strong team work skills along with the ability to build a strong team
Strong communication skills and the ability to communicate at all levels
Flexible and adaptable approach
Ability to prioritise
What we offer:
Competitive salary
Discretionary bonus
Up to 5% matched pension contribution
4x annual salary life assurance
25 days annual leave plus bank holidays
Employee discounts through Edenred
Eyecare Vouchers
Cycle to work scheme
UK Sharesave Scheme
Essentra plc is a FTSE 250 company and a leading global provider of essential components and solutions, focusing on the manufacture and distribution of plastic injection moulded, vinyl dip moulded and metal items.
Headquartered in the UK, Essentra's global network extends to 28 countries worldwide and includes over 3,000 employees, 13 manufacturing facilities, 24 distribution centres and 33 sales & service centres serving c.74,000 customers with a rapid supply of low cost but essential products for a variety of applications in industries such as equipment manufacturing, automotive, fabrication, electronics, medical and renewable energy.
At Essentra we are looking for individuals who enjoy working as part of a close team, are passionate about what they do and who strive to make a difference. We are always looking to better ourselves and are keen to recruit individuals who like to innovate and improve processes.
Essentra Components is an established business with a focus on continuous improvement, sustainability and plans for further industry expansion, as such it is an exciting time to be joining the business.
As part of our recruitment process, if you are applying for a position in the UK then you will be required to provide evidence of your right to work at interview stage.
Service Desk Team Leader jobs in Jarrow, England, United Kingdom
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
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