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Reed
Gateshead
Do you want to work for a company that has a global presence, a rich history, and a commitment to sustainability? Do you want to lead a team strives to succeed and develop with the business? We have an exciting opportunity for a Service Desk Team Leader to lead a growing team through an exciting digital transformation. The Company This busines
Job Source: ReedReed
Newcastle Upon Tyne
The Company This company are a global organisation with offices worldwide and a clear strategy to develop and grow their employees internally. This business recognises that expansion is meaningful only when it is underpinned by truly global collaboration. We foster an environment where pioneering work thrives, allowing our people to move and think
Job Source: ReedEssentra
Jarrow, England, United Kingdom
Please note that this is a Global role and will at times require you to work between the hours of 7am and 7pm. During unsociable hours you will work from home and during regular shifts you will be expected to work from our Jarrow office. Occasional weekend working may be required but you will not be expected to work more than 5 days a week. We are
Job Source: EssentraAkkodis
Newcastle upon Tyne
Service Desk Team Leader South Tyneside £32,000 per annum + On-call Shift Allowance Are you a dynamic IT professional with leadership experience looking to take the next step in your career? Join our team at a leading manufacturing company based in South Tyneside! We're seeking a talented Service Desk Team Leader to oversee our support operation
Job Source: AkkodisReed Technology
Gateshead
Do you want to work for a company that has a global presence, a rich history, and a commitment to sustainability? Do you want to lead a team strives to succeed and develop with the business? We have an exciting opportunity for a Service Desk Team Leader to lead a growing team through an exciting digital transformation. The Company This business
Job Source: Reed TechnologyReed
Newcastle Upon Tyne
The Company This company are a global organisation with offices worldwide and a clear strategy to develop and grow their employees internally. This business recognises that expansion is meaningful only when it is underpinned by truly global collaboration. We foster an environment where pioneering work thrives, allowing our people to move and think
Job Source: ReedAkkodis
Sunderland
IT Service Desk Team Leader Salary: £30,000 - £34,000 + Benefits Package + Additional Bonus * 3 days p/w on-site Location: Sunderland Role Overview: Are you a natural leader with a passion for driving team success and fostering individual growth? Our client, a dynamic private sector organization, is expanding its IT team and seeking an experie
Job Source: AkkodisReed
Gateshead
Do you want to work for a company that has a global presence, a rich history, and a commitment to sustainability? Do you want to lead a team strives to succeed and develop with the business? We have an exciting opportunity for a Service Desk Team Leader to lead a growing team through an exciting digital transformation. The Company This busines
Job Source: ReedUnited Kingdom
Service Desk Team Leader
South Tyneside
£32,000 per annum + On-call Shift Allowance
Are you a dynamic IT professional with leadership experience looking to take the next step in your career? Join our team at a leading manufacturing company based in South Tyneside! We're seeking a talented Service Desk Team Leader to oversee our support operations and ensure the delivery of exceptional service to our internal stakeholders.
Key Responsibilities:
Lead and mentor a team of service desk analysts, providing guidance, coaching, and support to ensure high performance and customer satisfaction.
Manage the day-to-day operations of the service desk, including ticket prioritization, assignment, and resolution, to meet service level agreements (SLAs) and minimize downtime.
Provide hands-on technical support and troubleshooting for escalated incidents and requests, ensuring timely resolution and effective communication with stakeholders.
Oversee the support and maintenance of Office 365 suite, including Exchange Online, SharePoint, and Teams, to optimize productivity and collaboration across the organization.
Lead major incident management efforts, orchestrating cross-functional teams to resolve critical incidents swiftly and minimize impact on business operations.
Drive continuous improvement initiatives within the service desk, identifying opportunities to enhance processes, tools, and workflows to increase efficiency and customer satisfaction.
Collaborate with IT leadership to develop and implement service desk strategies, policies, and procedures aligned with industry best practices and ITIL framework.
Requirements:
Proven experience in a technical support role in a leadership or supervisory capacity.
Strong proficiency in supporting Office 365 applications and services, with a focus on Exchange Online, SharePoint, and Teams.
Experience working in Security Operations Center (SOC) or Network Operations Center (NOC) environments, with knowledge of cybersecurity principles and network monitoring tools.
Demonstrated expertise in major incident management, with the ability to lead and coordinate response efforts under pressure.
Ideally ITIL qualified, with a solid understanding of IT service management principles and practices.
Excellent communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels of the organization.
Strong problem-solving abilities and a proactive approach to driving continuous improvement.
Why Join Us:
Opportunity to work for a leading manufacturing company with a commitment to innovation and excellence.
Competitive salary and benefits package, including on-call shift allowance and opportunities for career advancement.
Collaborative and supportive work environment where your contributions are valued and recognized.
Access to ongoing training and development opportunities to enhance your skills and advance your career in IT leadership.
If you're ready to lead a dynamic service desk team and drive operational excellence, we want to hear from you! Apply now with your CV and cover letter outlining your relevant experience and qualifications.
Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.
Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.
By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Service Desk Team Leader jobs in United Kingdom
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