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Mexa Solutions LTD
Fareham
But I’m a really good 2nd line engineer - can’t I try and fix these 3rd line issues? But I want to progress! What you need is a company willing…. No, urging! … you to do more, learn more, and to progress your career. This Whiteley based IT Service Provider has proven experience in developing its staff, paying for and giving time to staff to complet
Job Source: Mexa Solutions LTDSpectrum IT Recruitment
Southampton
We are looking for an experienced IT Support Engineer who will help support internal systems around telephony, Microsoft 360, and predominantly Windows Desktops. The company deliver software services to a number of retailers with the top level expectations from the service desk team to help keep faults and problems to a minimal level. Responsibili
Job Source: Spectrum IT RecruitmentSpectrum IT Recruitment
hampshire, england, United Kingdom
We are looking for an experienced IT Support Engineer who will help support internal systems around telephony, Microsoft 360, and predominantly Windows Desktops. The company deliver software services to a number of retailers with the top level expectations from the service desk team to help keep faults and problems to a minimal level. Responsibil
Job Source: Spectrum IT RecruitmentHuman Capital Ventures
Waterlooville
Our Client is a leading provider of IT-managed services, onsite support, and field engineering within the Education sector with a growing customer portfolio. As a result, they are looking to hire a number of IT Support Technician to assist clients over the phone and in person. As an IT Support Technician, you will be responsible for maintaining an
Job Source: Human Capital VenturesAdore Recruitment Ltd
Portsmouth
The Company: They are a well-known and highly regarded supplier of B2B telecommunications, supplying leading edge technology throughout the UK, with a group turnover in excess of £20m. Following company training the successful applicant will be accountable for a smooth and seamless provision of Data Cabling Engineer for both internal and external
Job Source: Adore Recruitment LtdIT Talent Solutions Ltd
Southampton
2nd Line Support / Field Engineer £30,000 - £35,000 d.o.e . Southampton, Hampshire Position Overview: Our client, a managed service provider based in Southampton, are seeking a skilled individual for a Second Tier Field Engineer role within our client’s IT support team. The primary duties involve providing remote assistance to clients from our off
Job Source: IT Talent Solutions LtdDP World
Southampton, England, United Kingdom
We are seeking a hands on technical IT Network Manager to join and lead our dynamic team. Based out of our Southampton site, reporting into our Infrastructure manager, you will play a pivotal role in ensuring the smooth running of the DP World UK IT Networks and the effectively manage the UK Network team across two sites. Our ideal candidate will
Job Source: DP WorldHartleyCo Ltd
Havant
I'm currently hiring for a 1st Line Engineer on behalf of a Managed Services Provider based in Havant. You will be responsible for service desk support around predominantly Microsoft technologies. Below are some of the technologies you'll be working with: - Windows 10/11 - Active Directory - Microsoft 365 - Azure - Networking This is a grea
Job Source: HartleyCo LtdPortsmouth, England, United Kingdom
Overview of the role
We are currently recruiting an experienced Site Based 2nd Line IT Engineer who will be based in Portsmouth at one of our largest retail client’s sites. This role will be joining our already established onsite engineering team who provides support for our client. You will be bringing your IT knowledge and customer experience to provide an efficient, approachable and streamlined methodology to fixing their IT issues. As one of our 2nd Line IT Engineers you will be expected to work on our client’s site 5 days a week.
Benefits of working for Tailor Made Technologies:
A competitive salary
Training opportunities set out with a clear training structure
Progressive working environment with access to voice your opinions to decision makers
25 days holiday plus bank holidays
Your birthday off
Flexi health plan cover and access to a range of Health Benefits
IT purchasing scheme
Company pension
An active Social Committee who plan monthly competitions and events
Join a Trusted Partner for Transformative Managed Technology
Experts in Managed IT, Cyber Security and Communications solutions, Tailor Made Technologies (TMT) is on a mission to help small and medium-sized enterprises leverage business technology to achieve their goals.
Partnership-focused with a deep and deliberate understanding of customers’ strategic goals, our in-house teams tailor our services to suit every client’s unique requirements and drive business growth.
Through comprehensive offerings, broad technical knowledge and excellent customer service, we ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets.
Duties and responsibilities of our Site Based 2nd Line IT Engineer:
Although you will be on site at one of our clients you will be an important member of the Tailor Made Technologies team, you will be the face of the company every day. As our 2nd Line IT Engineer, you will be responsible for; providing outstanding customer care and support through efficient ticket management, providing first response fixes, resolving incidents and requests or escalating when necessary, managing working queues and prioritising events, complying with SLA’s, supporting the service desk and working efficiently and productively to ensure a excellent customer experience. All support and training will be given to ensure you have what you need to excel in your career at Tailor Made Technologies.
Essential Skills:
Excellent communication skills
Strong sales skills
Organisational skills
Relationship builder
Presentation skills
Results driven with a proven track record of achieving targets
Team player
Self-motivated and proactive
Ability to be resilient and to work under pressure
Skills:
Experience with a service desk ticketing system
If you have experience in any of the below, we’d like to hear from you (not all required):
Windows Desktops configuration and support experience
Windows Server configuration and support experience
Office 365 support experience
Microsoft Exchange configuration and support experience
Active Directory configuration and administration
VMware support experience
Citrix support experience
Strong networking skills
ITIL knowledge
Site Based 2nd Line IT Engineer jobs in Portsmouth, England, United Kingdom
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