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Spectrum IT Recruitment
hampshire, england, United Kingdom
We are looking for an experienced IT Support Engineer who will help support internal systems around telephony, Microsoft 360, and predominantly Windows Desktops. The company deliver software services to a number of retailers with the top level expectations from the service desk team to help keep faults and problems to a minimal level. Responsibil
Job Source: Spectrum IT RecruitmentSpectrum IT Recruitment
Southampton
We are looking for an experienced IT Support Engineer who will help support internal systems around telephony, Microsoft 360, and predominantly Windows Desktops. The company deliver software services to a number of retailers with the top level expectations from the service desk team to help keep faults and problems to a minimal level. Responsibili
Job Source: Spectrum IT RecruitmentAdore Recruitment Ltd
Portsmouth
The Company: They are a well-known and highly regarded supplier of B2B telecommunications, supplying leading edge technology throughout the UK, with a group turnover in excess of £20m. Following company training the successful applicant will be accountable for a smooth and seamless provision of Data Cabling Engineer for both internal and external
Job Source: Adore Recruitment LtdThomas Ren Associates
Winchester
2nd Line Support Engineer / Customer Service person is required for this IT company based near Winchester. Key Responsibilities Providing first and some second line support and escalation of helpdesk tickets to their customer base, working to specific SLA’s Providing incident management & stakeholder facing communication for customers as required (
Job Source: Thomas Ren AssociatesSpectrum IT Recruitment
Portsmouth
Want to work for a company with great people and great progression opportunities? Look no further: The role of a 2nd Line IT Support Engineer will be to provide in-depth IT Support, managing incoming support requests via telephone & email, ensuring high standards are always provided. The ideal 2nd Line IT Engineer will ideally have experience supp
Job Source: Spectrum IT RecruitmentSpectrum IT Recruitment
Portsmouth
Want to work for a company with great people and great progression opportunities? Look no further: The role of a 2nd Line IT Support Engineer will be to provide in-depth IT Support, managing incoming support requests via telephone & email, ensuring high standards are always provided. The ideal 2nd Line IT Engineer will ideally have experience suppo
Job Source: Spectrum IT RecruitmentTailor Made Technologies
Portsmouth, England, United Kingdom
Overview of the role We are currently recruiting an experienced Site Based 2nd Line IT Engineer who will be based in Portsmouth at one of our largest retail client’s sites. This role will be joining our already established onsite engineering team who provides support for our client. You will be bringing your IT knowledge and customer experience to
Job Source: Tailor Made TechnologiesSpectrum IT Recruitment
Hythe
1st Line Helpdesk Engineer Ideal for someone with 1-3 years experience in 1st line support looking to progress £25,000 - £30,000 depending on experience Southampton, primarily office based Excellent opportunities to learn, grow and upskill in your career My client is a leading provider of corporate IT solutions to enable businesses. They provide a
Job Source: Spectrum IT RecruitmentSouthampton
2nd Line Support / Field Engineer
£30,000 - £35,000 d.o.e .
Southampton, Hampshire
Position Overview:
Our client, a managed service provider based in Southampton, are seeking a skilled individual for a Second Tier Field Engineer role within our client’s IT support team.
The primary duties involve providing remote assistance to clients from our office and conducting on-site visits for hardware installations and troubleshooting. Reporting directly to the helpdesk team leader, you'll manage your ticket queue efficiently, ensuring timely resolution of support issues in line with service level agreements. Our client is providing ample opportunities for professional growth and development.
Key Requirements:
- Strong communication skills for telephone and remote support
- Minimum of 2 years' experience in IT support ideally in an MSP environment
- Ability to collaborate with third-party vendors for issue resolution
- Proficiency in desktop support (Windows 10 & 11, Mac OS), networking (wired and wireless), computer hardware repairs, and basic server administration (Active Directory, file permissions, printer support)
- Familiarity with Office 365 administration and hardware support/upgrades (e.g., hard drives, screen repairs, RAM installations)
- Experience with onboarding/offboarding procedures for client staff
Preferred Skills:
- Knowledge of VLANs, QoS, and VPNs
- Experience with backup software and cloud-managed antivirus/anti-spam solutions
- Proficiency in network cabling and backup job management
Compensation & Perks:
In addition to competitive salary, we offer:
- Casual dress code
- Company-sponsored events
- Pension plan
- Employee discounts
- Free and on-site parking
- Referral program
- Sick pay
2nd Line Support / Field Engineer jobs in Southampton
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