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Senitor Associates
Tyne and Wear
Job DescriptionIT Service Desk Analyst - £20 – 25k – Newcastle Upon TyneAn established client of ours in the professional services sector are looking for an IT Service desk analyst to join their internal IT department, on a permanent basis. Joining a team and reporting to the Head of IT, the successful candidate will respond to issues related to ha
Job Source: Senitor AssociatesSenitor Associates
Tyne and wear, England, United Kingdom
IT Service Desk Analyst - £20 – 25k – Newcastle Upon Tyne An established client of ours in the professional services sector are looking for an IT Service desk analyst to join their internal IT department, on a permanent basis. Joining a team and reporting to the Head of IT, the successful candidate will respond to issues related to hardware, softwa
Job Source: Senitor AssociatesAd Warrior Ltd
Gateshead
Support Services and Database Officer Location: Gateshead Salary: £31,000 per annumOur client is the charity that’s committed to enabling people with disabilities to live the life they want to lead. They work to change what is unliveable, helping peo...
Job Source: Ad Warrior LtdOffice Angels
Newcastle Upon Tyne
Are you a customer service superstar with a passion for administration? Are you looking for a temporary position where you can put your skills to use and make a difference? We have an exciting opportunity for you! Our client, a dynamic and forward-thinking organisation, is seeking a Service Desk Assistant to join their team for a 2-month contract.
Job Source: Office AngelsOffice Angels
Newcastle upon Tyne
Are you a customer service superstar with a passion for administration? Are you looking for a temporary position where you can put your skills to use and make a difference? We have an exciting opportunity for you! Our client, a dynamic and forward-thinking organisation, is seeking a Service Desk Assistant to join their team for a 2-month contract.
Job Source: Office AngelsCareers Plus
newcastle upon tyne, england, United Kingdom
We are seeking a skilled Service Desk Analyst to join a client's dedicated team. The ideal candidate will possess excellent communication skills, technical proficiency, and a passion for delivering outstanding customer service. As a Service Desk Analyst, you will be responsible for diagnosing and resolving technical issues, providing timely assista
Job Source: Careers PlusCareers Plus
Newcastle upon Tyne
Job Description We are seeking a skilled Service Desk Analyst to join a client's dedicated team. The ideal candidate will possess excellent communication skills, technical proficiency, and a passion for delivering outstanding customer service. As a Service Desk Analyst, you will be responsible for diagnosing and resolving technical issues, provi
Job Source: Careers PlusNigel Wright Recruitment
Newcastle Upon Tyne
THE OPPORTUNITY My client, a dynamic IT solution consultancy with ambitious growth plans for the upcoming year, is seeking to expand its Service Desk Support Team by adding a new IT Support Engineer.This role focuses on providing exceptional IT services within a heavily focussed Microsoft 365 environment. You will be providing solutions to clients
Job Source: Nigel Wright RecruitmentSunderland
THE OPPORTUNITY I am delighted to be partnering one of the region’s leading and growing wealth management advisors in the search for a Senior IT Support Engineer. Bridging the gap between 2nd line service desk support and infrastructure team you'll serve as an escalation point to the service desk team. This is a business who offer progression opportunities and learning opportunities. Salary: £35,000Location: Doxford Park, Tyne & WearHybrid working: No. this role requires you to be on site.Working Hours: 37.5 hours per week, Monday – Friday DAY TO DAY RESPONSIBILITIES As a senior figure within the team you'll play a pivotal role in delivering high-quality technical support.Key responsibilities include: Managing incident queues efficiently to ensure timely resolution.
Providing 2nd and 3rd line technical support, resolving complex issues.
Offering technical escalation support.
Delivering user support via multiple channels.
Recording hardware details accurately in our Asset Management System.
Taking ownership of incidents and requests, escalating when necessary.
YOUR SKILLS & EXPERIENCE You'll have 3-4 years’ experience working with 2nd line fixes in a Service Desk role and you are now looking to move up in order to take on an extra degree of leadership and responsibility.To excel in this role, you should possess: Technical aptitude in Microsoft 365 environments, with an interest in Azure Cloud.
Managing security software like antivirus and handle networking setups like VLANs and web filtering.
Experience mentoring junior team members.
Ability to thrive in a fast-paced environment with a proactive attitude.
Strong decision-making skills and awareness of ITIL and security principles.
Key Requirements: Prioritise and solve problems efficiently to minimise downtime.
Provide excellent customer service.
Proficiency in Microsoft technologies and cloud environments.
Expertise in networking setups and security software management.
Maintain end-user devices and ensure their optimal functionality.
Collaborate effectively with colleagues and external partners.
Understanding of networking principles and infrastructure components.
Proven track record in managing vulnerabilities and maintaining system security.
Hold relevant certifications such as Microsoft Azure Fundamentals / Administrator, or ITIL v4 Foundation.
If you're looking for an engaging position offering technical proficiency and leadership prospects, this role might be the ideal fit for you
Senior IT Support Engineer jobs in Sunderland
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