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PHS Group Limited
Caerphilly
About The Role IT Service Desk Experts - we’re looking for you! IT Service Desk Analyst Caerphilly Head Office £23,795 and excellent benefits Great hours Monday to Friday, no evening or weekend work Full Time, permanent position Great with IT related queries? Based in or near Caerphilly? Looking for a career rather than a job?If you answered
Job Source: PHS Group LimitedKlickstarters
Derby
Job DescriptionService Desk AnalystWe are a leading manufacturing company based in the UK. We provide materials and services to customers and committed to delivering excellent customer service. We are seeking a talented First Line Service Desk Analyst to join our IT team. First Line IT SupportBased DerbyHandling incoming support via phone, email an
Job Source: KlickstartersNCC Group
Manchester
Job DescriptionLocation: ManchesterService Desk Analyst (6 month FTC)Thanks for checking out our job opening; we are excited that YOU are interested in learning more about NCC Group.We are on a mission to make society a safer and more secure place. Our people are the ones who make that possible; a global community of talented individuals working to
Job Source: NCC GroupTRIA
Greater Bristol Area, United Kingdom
2nd line Support Engineer Microsoft Stack / Azure Circa £30k Bristol/Portishead – Hybrid We are representing a managed service provider specialising in Microsoft technologies. They are looking for a 2nd line Support Engineer to support their customers. As 2nd line support you will be handling escalations from the 1st Line Team and actively monito
Job Source: TRIANCC Group
Manchester area, United Kingdom
Location: Manchester Service Desk Analyst (6 month FTC) Thanks for checking out our job opening; we are excited that YOU are interested in learning more about NCC Group. We are on a mission to make society a safer and more secure place. Our people are the ones who make that possible; a global community of talented individuals working together to
Job Source: NCC GroupHCLTech
HAVANT
Job DescriptionWe are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.HCLTech is a globally recognized leader in the Tech and IT industry, but
Job Source: HCLTechLockheed Martin
HAVANT
Job DescriptionAbout the RoleWe have an excellent opportunity for a Service Desk Analyst to join our Service Management team based on site at Havant. You'll be working on a 365 shift rota monitoring and maintaining computer systems and networks.Key ResponsibilitiesCollaborating closely with team members to carry out all day to day activities.Ensure
Job Source: Lockheed MartinInterQuest Group
Harrogate
Job DescriptionEnd User AnalystUp to £22,000Harrogate basedRoleOur Support Teams provide a complex mix of both customer and technical support for a range of technology products and managed services, including bespoke incident management processes during critical or major events.Working as part of a dedicated team and with a passion for providing an
Job Source: InterQuest GroupNewcastle upon Tyne
Job Description We are seeking a skilled Service Desk Analyst to join a client's dedicated team. The ideal candidate will possess excellent communication skills, technical proficiency, and a passion for delivering outstanding customer service. As a Service Desk Analyst, you will be responsible for diagnosing and resolving technical issues, providing timely assistance to end-users, and ensuring the smooth operation of IT systems.
Responsibilities:
Provide first-line technical support to end-users via phone, email, or in-person.
Diagnose and troubleshoot hardware, software, and network issues.
Escalate complex problems to the appropriate support teams, ensuring timely resolution.
Document all support interactions and resolutions in the ticketing system.
Assist with the installation, configuration, and maintenance of IT equipment and software.
Collaborate with other IT teams to identify and implement solutions to recurring issues.
Keep abreast of emerging technologies and best practices in IT support.
Requirements:
Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience).
Proven experience in a technical support role, preferably in a help desk or service desk environment.
Strong knowledge of Windows and/or macOS operating systems.
Familiarity with Microsoft Office Suite, Active Directory, and basic networking concepts.
Excellent troubleshooting and problem-solving skills.
Exceptional communication and interpersonal skills.
Ability to work well under pressure in a fast-paced environment.
IT certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus.
Benefits:
Competitive salary commensurate with experience.
Comprehensive benefits package
Opportunities for professional development and career advancement.
A collaborative and supportive work environment.
Exciting projects and the chance to work with cutting-edge technologies.
If you are enthusiastic about technology and passionate about providing excellent customer service, we want to hear from you!
Service Desk Analyst jobs in Newcastle upon Tyne
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