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Peaple Talent

West Of England / Global

3rd Line Engineer

Job Description

Peaple Talent have partnered with a growing MSP who are looking for a 3rd Line Engineer to join the team. You’ll take the lead on resolving complex technical issues, handling high-priority requests, and providing expert support across managed IT environments.

The Role

  • Take ownership of complex technical incidents and escalations, driving them through to resolution within agreed SLAs.
  • Diagnose and troubleshoot advanced technical issues, working closely with cloud and infrastructure specialists where needed.
  • Keep customers informed throughout the support process, providing clear and proactive communication.
  • Perform root cause analysis, maintain accurate documentation, and create knowledge base articles and best practice guides.
  • Mentor and support Service Desk Engineers, helping to develop technical skills and improve service delivery.

The Candidate

  • Strong experience supporting on-premise and cloud infrastructure within a complex MSP Service Desk environment.
  • Deep technical knowledge of servers, networking, virtualisation, and desktop support environments.
  • Solid understanding of security and core technologies, including firewalls, antivirus, Microsoft Exchange, and Microsoft 365.
  • Strong troubleshooting, prioritisation, and communication skills with the ability to manage multiple technical issues effectively.

The Package

Base salary: up to £50,000

  • 25 days annual leave
  • Company bonus scheme
  • Healthcare and cash plan
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