3rd line engineer

Role: 3rd Line IT Engineer - MSP

Salary: £50,000

Location: Tamworth

About Us

We are a growing Managed Service Provider supporting a diverse client base across the B2B and education sectors . We pride ourselves on delivering exceptional IT services and investing in our people, because we know that great engineers are the backbone of what we do.

The Role

We're looking for an experienced 3rd Line IT Engineer to join our team and take ownership of complex technical escalations, infrastructure projects , and client-facing solutions.

This is a hands-on role that blends deep technical problem-solving with meaningful project work.

You'll be the go-to escalation point for our 1st and 2nd line teams, while also leading and contributing to infrastructure projects across our client base.

What You'll Be Doing

Resolving complex 3rd line escalations across networking, servers, cloud, and security

Leading and delivering infrastructure projects - cloud migrations, network deployments, virtualisation and more

Designing and implementing solutions across Azure, Microsoft 365, and on-premise environments

Managing and maintaining client infrastructure including firewalls, switches, VPNs, and virtualisation platforms

Mentoring and supporting junior engineers

Producing clear technical documentation and project plans

Working directly with clients in both B2B and education environments

What We're Looking For

Proven 3rd line experience, ideally within an MSP environment

Strong skills across a range of technologies including:

Microsoft 365 & Azure (Intune, Entra, Conditional Access, SharePoint)

Virtualisation - Hyper-V and/or VMware vSphere

Networking - VLANs, VPN, firewalls (Fortigate, Palo Alto, Watchguard, Meraki)

Windows Server - AD, DHCP, DNS, DFS, Group Policy

Security - Endpoint protection, patch management, email security

Scripting - PowerShell, Bash, or similar

Experience delivering or contributing to...