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Mono Equipment is one of the leading designers and manufacturers of bakery equipment in the UK. We provide tailor-made solutions to a diverse range of clients, from the small independent artisan baker to the large retail chains found on every high street and in every out-of-town shopping centre.

Be Part of Our Story

At MONO, we look to provide an environment where people can develop and enhance their skills to benefit themselves, our company and our customers.

We are currently looking for a Spares & Service Administrator working as part of the Spares & Service team.

What you will be doing :

To receive spares, service orders and warranty call requests from customers, process them and manage them efficiently through the business.

Duties and responsibilities include:

• Answering the telephone
• Responding to telephone and email queries
• Entering spares orders onto system
• Progressing orders through the business
• Entering service jobs onto system (logging calls)
• Sending Purchase Orders to Suppliers
• Liaising with customers and suppliers
• Additional tasks as and when required relevant to job role

Ensure that personal conduct is in line with management guidelines and company rules.

Is this role for you?

• Be attentive to detail in all aspects of the role.
• Have a customer focused attitude.
• Experience in a customer service role.
• Self-motivated.
• To have a flexible approach to help keep up with workload demands.
• The ability to work with minimal supervision, managing your own workload.
• Have good communication skills.

What are the benefits?

• Free parking.
• Immediate start.
• Permanent full-time work (once you have completed your probationary period)
• Opportunities for career progression.
• Cycle to work Scheme.
• Reduced gym membership.
• Employee Assistance Programme.
• Being part of a well-established Company with many long standing employees.

Salary: £26,000 per annum