Customer Service Engineer

Customer Service Engineer

Salary: £37,000 Basic + Bonus + Commission

Location: Field-Based

Reporting To: Service Operations Manager

The Role

We are recruiting on behalf of a leading engineering business for a Customer Service Engineer to support customers across a designated territory. This is a hands-on role focused on equipment servicing, maintenance, fault finding, repairs, and customer support.

Key Responsibilities

Carry out planned maintenance and reactive service visits

Diagnose and repair mechanical, electrical, and electronic faults

Manage your territory effectively and meet service targets

Deliver a high level of customer service at all times

Provide operator training and technical support

Identify opportunities for additional products and services

Complete service reports and maintain accurate records

Support colleagues and assist with coverage outside your normal area when required

What We're Looking For

Strong electrical and mechanical fault-finding skills

Good understanding of electronic systems

Organised and able to prioritise workload effectively

Commercial awareness and customer-focused approach

Strong communication and interpersonal skills

Comfortable working independently in the field

IT literate with experience using service reporting systems

Personal Attributes

Positive and professional attitude

Self-motivated and reliable

Flexible and adaptable

Calm under pressure

Strong team player

Driven to achieve results

Package

£37,000 Basic Salary

Bonus Scheme

Commission Opportunities

Training & Development

Career Progression

Company Vehicle (where applicable)

If you're a motivated field engineer who enjoys solving technical problems and building strong customer relationships, we'd like to hear from you.

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