Customer Service Engineer

Customer Service Engineer
Salary: £37,000 Basic + Bonus + Commission
Location: Field-Based
Reporting To: Service Operations Manager

The Role
We are recruiting on behalf of a leading engineering business for a Customer Service Engineer to support customers across a designated territory. This is a hands-on role focused on equipment servicing, maintenance, fault finding, repairs, and customer support.

Key Responsibilities Carry out planned maintenance and reactive service visits
Diagnose and repair mechanical, electrical, and electronic faults
Manage your territory effectively and meet service targets
Deliver a high level of customer service at all times
Provide operator training and technical support
Identify opportunities for additional products and services
Complete service reports and maintain accurate records
Support colleagues and assist with coverage outside your normal area when required
What We're Looking For Strong electrical and mechanical fault-finding skills
Good understanding of electronic systems
Organised and able to prioritise workload effectively
Commercial awareness and customer-focused approach
Strong communication and interpersonal skills
Comfortable working independently in the field
IT literate with experience using service reporting systems
Personal Attributes Positive and professional attitude
Self-motivated and reliable
Flexible and adaptable
Calm under pressure
Strong team player
Driven to achieve results
Package £37,000 Basic Salary
Bonus Scheme
Commission Opportunities
Training & Development
Career Progression
Company Vehicle (where applicable)
If you're a motivated field engineer who enjoys solving technical problems and building strong customer relationships, we'd like to hear from you.
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