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AKTON Resourcing Ltd
Enfield Town
Deputy Contact Centre Manager Enfield £30/hr Start date: ASAP AKTON Recruitment is working closely with the local authorities and we are looking for a Deputy Contact Centre Manager in the Enfield area. Purpose of the Role: * Lead, manage and motivate the team to deliver high performance * Ensure that corporate/departmental people practices are un
Job Source: AKTON Resourcing LtdeTeam Inc
Redhill
Job Title: Contact Centre Agent Location: Redhill, UK (Onsite Role) Contract: 3 Months with Possibility of extension (Rolling Contract) The Role Working in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes. You may be required to answer queries
Job Source: eTeam IncAdecco
London
Role: Contact Centre Specialist Pay Rate: Competitive Duration: 3-month contract, that has the potential to turn into a permanent role. Hours: 9am - 5pm - office based Location: Beaufort House, 15 St Botolph Street, London EC3A 7QU Are you a people person? Are you a good listener who has the want to resolve customer issues? Then this role is f
Job Source: AdeccoGuidant Global
Redhill
The Role Working in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes. You may be required to answer queries via email and be asked to provide support to the administration and customer service team. Performance Objectives: Excellence * Forwa
Job Source: Guidant GlobalGuidant Global
Redhill
The Role Working in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes. You may be required to answer queries via email and be asked to provide support to the administration and customer service team. Performance Objectives: Excellence * Forward
Job Source: Guidant GlobalPPR Social Care
London
Deputy Contact Centre Manager, £30.91ph, Children’s Services, Enfield Pertemps are looking for a qualified and experienced Social Workers to work within the Children & Families services at Edmonton Contact Centre. The aim of the service is to provide a safe, secure and child friendly environment where children 0-16 years can have direct contact
Job Source: PPR Social CareCCR Recruitment Group
Watford
Customer Service Manager (Contact Centre) £37,500 - £40,000 St Albans The Customer Service Manager will provide market-leading customer satisfaction in conjunction with a team of customer service representatives. You will have proven experience of motivating and driving performance and development within a team. The Manager will be assertive; poss
Job Source: CCR Recruitment GroupC&M Travel Recruitment
London
Travel Team Leader required for a well established travel company based in South West London. You will be responsible for leading a team of travel consultants both in sales and customer service. This role is mainly office-based with a salary of up to £38,000. Travel Team Leader responsibilities: Lead, coach and develop team members with on-boarding
Job Source: C&M Travel RecruitmentLondon
Marks Consulting Partners are currently looking for a Contact Centre Manager to work with one of our Housing Association clients in Central London.
What the job will be doing
Maintaining wait time within the proposed target, delighting customers by offering a first-class service.
Developing a culture of resolutions at the first point of contact including complaints handling.
Working with team leaders monitoring calls to assess and improve the quality of staff performance.
Communicating service goals so that contact centre staff understand their role.
What you will need
Excellent communication skills- oral and written skills, people management, innovation, and problem-solving skills.
Excellent knowledge of MS Office, especially 'Excel’ and ILM in Management.
Proven supervisory experience in the call centre industry, preferably within Social Housing.
How to Apply
If you would like any further details about this position, please contact Freddie at Marks Consulting Partners.
If this job is not quite right for you but you are looking for something new, please contact us for a confidential discussion.
Marks Consulting Partners specialise in contract and permanent recruitment of technical property, regeneration & development, housing services and HR staff to the public sector including housing associations, local authorities, and related private sector organisations. We do not advertise all our vacancies so please give us a call and register with us to be notified of all suitable roles.
Contact Centre Manager jobs in London
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