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Adecco
London
Role: Contact Centre Specialist Pay Rate: Competitive Duration: 3-month contract, that has the potential to turn into a permanent role. Hours: 9am - 5pm - office based Location: Beaufort House, 15 St Botolph Street, London EC3A 7QU Are you a people person? Are you a good listener who has the want to resolve customer issues? Then this role is
Job Source: AdeccoGuidant Global
Redhill
The Role Working in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes. You may be required to answer queries via email and be asked to provide support to the administration and customer service team. Performance Objectives: Excellence * Forward
Job Source: Guidant GlobalGuidant Global
Redhill
The Role Working in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes. You may be required to answer queries via email and be asked to provide support to the administration and customer service team. Performance Objectives: Excellence * Forwa
Job Source: Guidant GlobaleTeam Inc
Redhill
Job Title: Contact Centre Agent Location: Redhill, UK (Onsite Role) Contract: 3 Months with Possibility of extension (Rolling Contract) The Role Working in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes. You may be required to answer queries
Job Source: eTeam IncNetwork Recruitment Solutions
London
The role of a supervised contact facilitator is to observe the interaction between parent(s) and child(ren) under the care of the Local Authority, and private proceedings.As a contact supervisor, you are there to accurately record progress the family are making and to look for evidence of this. In addition to this, you are also looking at how conta
Job Source: Network Recruitment SolutionsAKTON Resourcing Ltd
Enfield Town
Deputy Contact Centre Manager Enfield £30/hr Start date: ASAP AKTON Recruitment is working closely with the local authorities and we are looking for a Deputy Contact Centre Manager in the Enfield area. Purpose of the Role: * Lead, manage and motivate the team to deliver high performance * Ensure that corporate/departmental people practices are un
Job Source: AKTON Resourcing LtdSpencer Clarke Group
London
My client in Central London is looking to appoint a talented Contact Centre Improvement Lead on a Contract basis. The role will play a key role in supporting the current improvement programme, including embedding and training a new IT system. This is a very can-do role. About the role: Based in Central London (Hybrid): Act as an operational lea
Job Source: Spencer Clarke GroupFurniture Village
Grays
We have an exciting opportunity for an Contact Centre Sales Manager to join our team based in Thurrock . You will join us on a full-time, permanent basis and in return will receive a competitive salary of £45,000 + Commision per annum .Here at Furniture Village, we have built a hugely successful retail business with a winning environment to wo
Job Source: Furniture VillageLondon
Role: Contact Centre Specialist
Pay Rate: Competitive
Duration: 3-month contract, that has the potential to turn into a permanent role.
Hours: 9am - 5pm - office based
Location: Beaufort House, 15 St Botolph Street, London EC3A 7QU
Are you a people person? Are you a good listener who has the want to resolve customer issues?
Then this role is for you:
A great opportunity to join a team operating within a critical function at the sharp end of the business.
You will be the first point of contact for customers supporting them via a multi-channel inbound contact centre. You will be at the forefront of the customer proposition servicing our customers & helping to provide a trusted service in the financial services industry.
This is an inbound contact centre that deals with vulnerable people so being able to show empathy is a must.
Essential Criteria:
We're looking for naturally helpful and friendly people. You must enjoy speaking with customers and helping them with questions / queries about their financial products and services.
The ideal candidate would already have exposure working within the financial services industry either working within Banking, Complaints handling, pensions or similar investment-related markets.
Be able to use and have experience using an array of different tools and channels to communicate to customers such as voice, webchat, email and be able to respond in a professional tone of voice, all contributing to delivering excellent customer experiences.
You will be customer-focused and possess excellent etiquette while speaking to customers being able to build rapport quickly.
Passionate and be able to possess great enthusiasm in dealing with customer queries and always willing to go beyond to solve problems.
You will be extremely diligent possessing excellent attention to detail and being able to portray this both in written and verbal environments.
Be able to take ownership of queries and have a passion for resolving these.
You will possess previous experience with vulnerable customers.
Desirable Criteria:
Be able to build relationships across stakeholders and teams.
Great organisation and ability to manage shifting priorities through ambiguity and change.
Being empathetic and able to understand the customers' situation.
Advantageous to possess a financial service qualification.
Team player
RO1 is advantageous however training will be provided for this.
To be considered for the role you will be required to complete a online assessment which is 56 questions to rate 1-10 agree or disagree - it should only take no more than 10-15 minutes, once completed we can submit your CV to the Hiring Manager
A full DBS and Credit Check will be carried out for this role.
You'll receive excellent on-boarding and training, and you'll learn and develop quickly.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://candidate-privacy
Contact Centre Specialist jobs in London
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