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Purple Placements
Egham
My client seeking an experienced Customer Success Manager to be a key part of their team, taking full responsibility for supporting and advising our customers on the onboarding process of our services. This role is hybrid This is an exciting opportunity for an exceptional, experienced Customer Success Manager to join an established operation with s
Job Source: Purple PlacementsRobert Half
London
Robert Half are currently recruiting for a Customer Success Manager, eDiscovery experience is needed. Based in Moorgate, for 6 months. The Customer Success Management Team proactively supports our customers in meeting their goals using the Relativity suite of products. The team guides overall value and product adoption based on the customer's indiv
Job Source: Robert HalfHudson Clarke Associates Limited
City of London, Greater London
Customer Success Manager - Enterprise Accounts - £65,000 + 10% bonus + exceptional benefits including private healthcare. Hybrid role Company An exciting opportunity has arisen for a Customer Success Manager with 5 + years of account management experience with large global accounts. You will be joining an established and growing tech company who
Job Source: Hudson Clarke Associates LimitedZetter Recruitment
City of London, England, United Kingdom
Customer Success & Onboarding Manager (Start-up) - London - SaaS - AI Driven Solution The Company: Fast-growing VC backed A.I transformative SaaS platform. Achieving consistent YoY/MoM growth (100% inbound) Delivering a solution changing the way commercial functions operate across tech. The role: Manage client journey from onboarding and beyond,
Job Source: Zetter RecruitmentDesignMyNight
Greater London
Job Description We’re hiring a Junior Customer Success Manager to join the customer care team for our ticketing platform, Tonic Ticketing. In this role you will manage relationships with current customers and provide training and support to ensure customer success. This role is focused on onboarding new customers and enabling current customers
Job Source: DesignMyNightIntelligent Reach - a Searchspring Company
greater london, england, United Kingdom
WHO WE ARE: Intelligent Reach/Searchspring provides ecommerce retailers with the industry-leading software platform for managing product data. With a global presence in London, San Antonio, Denver, Colorado Springs, Portland, Toronto, Sydney, and Bangalore, Intelligent Reach/Searchspring employees are dedicated to fostering an environment that enab
Job Source: Intelligent Reach - a Searchspring CompanyThe Profs
London
Job Description Who are The Profs? The Profs is an award-winning and innovative EdTech business providing higher education tutoring and admissions consulting to clients and institutions around the world. We are now looking to build on our phenomenal growth (90% in T1 2024!) and expand our applications team. Our company We are predominantly a B2
Job Source: The ProfsZetter Recruitment
City of London
Job Description Customer Success & Onboarding Manager (Start-up) - London - SaaS - AI Driven Solution The Company: Fast-growing VC backed A.I transformative SaaS platform. Achieving consistent YoY/MoM growth (100% inbound) Delivering a solution changing the way commercial functions operate across tech. The role: Manage client journey from onb
Job Source: Zetter RecruitmentLondon Area, United Kingdom
CHEQ is the go-to-market team’s security suite, trusted by over 15,000 customers worldwide to protect their funnels, sites, and analytics from bots and fake users.
Powered by award-winning cybersecurity technology, CHEQ offers the broadest suite of solutions for securing the entire funnel, from paid marketing to on-site conversion, data and analytics.
CHEQ is a global company with offices in Tel-Aviv, New York, Tokyo and London.
We are looking for an experienced Technical Account Manager or Client Success Manager who is driven, dedicated, and service-oriented with an eye for detail and the ability to nurture client relationships.
In this role, you will own a portfolio of clients, and apply your technical account management and analytics skills to guide our clients and maximize the value from CHEQ’s award-winning click fraud blocking solution. You will be a trusted advisor and the face of the company for our clients.
Responsibilities :
Proactively manage the success of a portfolio of assigned customers to deliver consistent value across the entire lifecycle, driving adoption and growth.
Manage the onboarding of new customers and translate the customer’s Desired Outcomes into an implementation plan that will provide value in a timely fashion
Be the product expert and trusted advisor that your customers can go to for guidance on maximizing value from CHEQ’s solutions.
Perform data-driven reviews and analysis on customer’s fraud activity and present findings and data insights
Resolve customer issues, alone and through collaboration with other teams; approach all situations with curiosity and creativity
Build strong customer relationships by maintaining high levels of engagement and communication; conduct routine account performance planning and business reviews
Drive customer advocacy in the form of references, referrals, and case studies
Requirements:
3+ years experience in a client facing role as a technical account manager, customer success manager or project manager
Analytical and problem-solving skills, with strong attention to detail.
Superior verbal, written communication, and presentation skills.
High proficiency in Microsoft Excel with extensive experience with data analysis and advanced use of formulas.
Experience with reporting and data visualization skills using BI tools. Basic knowledge and experience with SQL is required.
Knowledge and experience with Paid Search and Pay-Per- Click (PPC) advertising and relevant platforms, such as Google Ads (Adwords) and Google Analytics is an advantage.
Experience in the cybersecurity space is an advantage.
Technically adaptive, ability to learn new solutions, features/functionality, and communicate those in a value-added way to customers. Continuous learning mindset and detail-oriented approach
Strong organizational, managerial, and interpersonal skills to successfully communicate and negotiate with internal and external customers.
Proven track record of consistently exceeding objectives, self-motivated, and driven by results.
Bachelor's degree with a technological background - an advantage
Working days - Monday - Friday
Customer Success Manager jobs in London Area, United Kingdom
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