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Purple Placements
Egham
My client seeking an experienced Customer Success Manager to be a key part of their team, taking full responsibility for supporting and advising our customers on the onboarding process of our services. This role is hybrid This is an exciting opportunity for an exceptional, experienced Customer Success Manager to join an established operation with s
Job Source: Purple PlacementsRobert Half
London
Robert Half are currently recruiting for a Customer Success Manager, eDiscovery experience is needed. Based in Moorgate, for 6 months. The Customer Success Management Team proactively supports our customers in meeting their goals using the Relativity suite of products. The team guides overall value and product adoption based on the customer's indiv
Job Source: Robert HalfHudson Clarke Associates Limited
City of London, Greater London
Customer Success Manager - Enterprise Accounts - £65,000 + 10% bonus + exceptional benefits including private healthcare. Hybrid role Company An exciting opportunity has arisen for a Customer Success Manager with 5 + years of account management experience with large global accounts. You will be joining an established and growing tech company who
Job Source: Hudson Clarke Associates LimitedZetter Recruitment
City of London, England, United Kingdom
Customer Success & Onboarding Manager (Start-up) - London - SaaS - AI Driven Solution The Company: Fast-growing VC backed A.I transformative SaaS platform. Achieving consistent YoY/MoM growth (100% inbound) Delivering a solution changing the way commercial functions operate across tech. The role: Manage client journey from onboarding and beyond,
Job Source: Zetter RecruitmentDesignMyNight
Greater London
Job Description We’re hiring a Junior Customer Success Manager to join the customer care team for our ticketing platform, Tonic Ticketing. In this role you will manage relationships with current customers and provide training and support to ensure customer success. This role is focused on onboarding new customers and enabling current customers
Job Source: DesignMyNightIntelligent Reach - a Searchspring Company
greater london, england, United Kingdom
WHO WE ARE: Intelligent Reach/Searchspring provides ecommerce retailers with the industry-leading software platform for managing product data. With a global presence in London, San Antonio, Denver, Colorado Springs, Portland, Toronto, Sydney, and Bangalore, Intelligent Reach/Searchspring employees are dedicated to fostering an environment that enab
Job Source: Intelligent Reach - a Searchspring CompanyZetter Recruitment
City of London
Job Description Customer Success & Onboarding Manager (Start-up) - London - SaaS - AI Driven Solution The Company: Fast-growing VC backed A.I transformative SaaS platform. Achieving consistent YoY/MoM growth (100% inbound) Delivering a solution changing the way commercial functions operate across tech. The role: Manage client journey from onb
Job Source: Zetter RecruitmentMindbeat
Greater London
Job Description Client Success Manager Who we are: Our passion is to help build stronger leaders, thriving teams and ultimately better business. To do this, we bring together world class coaches with a high impact, digital learning platform so that people can access personalised coaching and learning on the go. Our purpose is to empower leade
Job Source: MindbeatLondon
Job Description Who are The Profs?
The Profs is an award-winning and innovative EdTech business providing higher education tutoring and admissions consulting to clients and institutions around the world. We are now looking to build on our phenomenal growth (90% in T1 2024!) and expand our applications team.
Our company
We are predominantly a B2C company and serve thousands of tutors and tens of thousands of students globally.
We have won numerous awards including Young Entrepreneur of the Year, Forbes 30 under 30, an innovation grant from the Department of Education, the UK’s top tutoring company from Education Investor, and have featured in the UK’s top 100 startups. The Profs was founded by the Evans brothers in 2015 with a view to pairing tutors and technology in order to help students achieve their personal goals.
About the role
As part of our goals of continued growth within our admissions team we are looking for an experienced Client Manager to help us smash our targets and support as many students as possible get into their dream universities!
You will be joining us as we go into a new phase of expansion both for the admissions department and the company as a whole. There couldn't be a better time to join and see from the inside how a fast-paced high-growth company works.
You will play a key role helping to manage our client base to help get them introduced to our amazing tutors and admissions consultants. You’ll be in regular contact with our prospective & current clients and our award winning tutor team so you’ll need to be a real people person who loves helping others. You’ll use your Sales skills to help clients realise the benefit of working with us and then get them set up with the most suitable tutor.
Your day to day will have a particular focus on sales, account management, researching, negotiating and pitching. You will be the first point of contact for our clients and success will be determined by your ability to sell high value packages to our customers.
Our approach to customer success doesn’t solely focus on post-purchase support; whilst you are expected to maintain relationships with existing clients, we define customer success as a sales focused role that's all about developing strong relationships from first contact.
In addition, there will also be opportunities to work with the wider team to help develop our strategy to make sure we are always working in the most efficient and effective way.
You Are:
Ambitious - This is an opportunity to work for an incredibly successful company as we continue on our journey to be industry leaders.
An amazing communicator - You will need to develop strong empathetic relationships with both clients and tutors to be able to identify their needs and find effective resolutions.
Inquisitive - You will be constantly taking in new information and will need to research information related to a client's goals to benefit your pitching.
Responsible - You can be relied upon to take something on and run with it: you own your decisions and you are always looking to improve.
Quick Thinker - You like thinking on your feet and solving problems for people as they arise.
Team player - You don't feel like you’re winning unless everyone on the team is!
You also have:
Have a track record of consistently hitting and exceeding targets in a fast paced environment, preferably within the education sector.
Outstanding organisational skills and an ability to manage and convert multiple leads at once.
A thorough understanding of the UK University admissions process.
A university degree with at least a 2:1 (In any subject)
Experience using a CRM (Preferably)
Important information to know
Hours: Mondays - Fridays 9:00-18:00/9:00-17.00 (37 hours Per week)
Location: This role will be a hybrid of in-office and working from home. In your first few weeks you’ll need to be in the office full time in order to be fully onboarded.
Salary: £36-42,000 per annum (DOE. This is inclusive of expected OTE.)
Office Culture
The Profs office is located in Canary Wharf, East London. Throughout the year we attend awards ceremonies and put on various events for our team to celebrate hitting targets, work anniversaries or birthdays.
Benefits
31 days holiday p.a.including bank holidays (with the opportunity to earn more throughout the year)
Free Gym
Free PT session every week
Company Pension Plan
Regular company socials
Flexible office hours (2 days wfh per week)
Application Process:
Please apply by sending us your CV and a short explanation of why you would be suitable for the role.
Customer Success Manager jobs in London
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