IT Operations Manager

Operational Technology Manager / IT Operations Manager

Location: Hybrid - Reading

Our client is a well-established business operating across complex, customer-facing environments where uptime, security, and service reliability are non negotiable. They're looking for an experienced IT Operations Manager to take senior ownership of their Operational Technology function.

This is a hands‑on leadership role combining strategic oversight with deep technical credibility, you'll be the go‑to authority for infrastructure, cloud, cybersecurity, and operational support across both internal platforms and high‑profile customer deployments.

What you'll be doing:

• Setting the strategic direction for Operational Technology, aligned to business and customer priorities
• Leading, developing, and growing a team responsible for infrastructure, support, and deployed operational services
• Owning the performance and resilience of servers, networking, virtualisation, Microsoft 365, Azure, and endpoint management
• Leading the response to major incidents and service-impacting issues
• Defining and delivering cloud strategy (Azure/AWS), including on‑prem to cloud migrations
• Owning the IT security posture: vulnerability management, incident response, ISO 27001 compliance, identity and access management
• Overseeing service delivery and stakeholder assurance for critical, live customer environments
• Managing third‑party vendors and supplier performance
• Defining disaster recovery, backup, and business continuity strategies, including regular resilience testing
• Managing budgets and forecasting for the OT function

What we're looking for:

• Significant experience in an Operational Technology, IT leadership, or senior technical management role
• A track record leading technical teams in operationally critical, customer‑facing, or high‑availability environments
• Strong technical grounding across infrastructure, networking, virtualisation, cloud platforms, and endpoint management
• Solid cybersecurity knowledge, ideally with ISO 27001 experience
• Experience with Microsoft 365, Entra ID, and endpoint management
• Strong stakeholder management and the credibility to influence at a senior level

This is a fantastic opportunity for a technically credible IT leader to take real ownership of a business‑critical function, with genuine influence over strategy, investment, and direction.

Apply now or get in touch for a confidential conversation.