Information Technology Support Engineer

My Product Path are recruiting on behalf of a global Electronics organisation for a Tier 1 Infrastructure Engineer on a permanent basis. The role is initially 4 days on-site.

As a Tier 1 Infrastructure Engineer you will be responsible for supporting on-premise infrastructure for our clients, with a focus on our end user devices such as computers and mobile devices. As this is a customer-facing role, strong communication skills are essential.

Key responsibilities

• Support on-premise infrastructure, including switches, wireless networks, Windows Server roles (Active Directory, DNS, DHCP). Maintain and support our end user infrastructure, including computers, mobile devices, printers, meeting room equipment.
• Support backup and disaster recovery solutions, primarily using Veeam.
• Maintain comprehensive documentation of the infrastructure, configurations, and procedures.
• Ensure security best practices are implemented across on-premise environments in line with our security and vulnerability policies.
• Providing BAU support for the businesses and leveraging the senior engineers as an escalation point.
• Ensure detailed and comprehensive information is captured for each ticket, including user details, issue description, troubleshooting steps taken, and resolution.
• Categorise, prioritise, and assign tickets according to established procedures and service level agreements (SLAs).
• Maintain timely and accurate updates on ticket status and resolution progress throughout the ticket lifecycle.

We want someone who displays

Action-oriented curiosity

You readily take on challenges, and you identify and seize new opportunities.

Collaboration

You embrace the unique experiences, viewpoints, and abilities of your teammates and proactively engage those differences to come to the best possible outcome.

Empowerment

You thrive in an environment where you can make decisions. You do not shy away from taking a stand, and you recognize the importance of challenging the team to ensure that we strive for more.

Accountability

You take responsibility for your actions, and you deliver on your commitments. You hold the members of your team to high standards while ensuring they have the support that they need to reach those lofty goals.

Inclusion

In all aspects of your work, you treat everyone with respect.

Performance Objectives

Key Requirements

• 1+ years of experience working in on-premise infrastructure environments
• Basic knowledge of Windows Server environments (Active Directory, DNS, DHCP)
• Basic troubleshooting skills with the ability to resolve infrastructure issues
• Excellent communication skills, with experience working directly with clients

Job Skills

• Excellent communication, interpersonal and presentation skills
• Ability to work under pressure in a fast paced and demanding environment
• Ability and acceptance to travel as required
• A self-starter with the ability to work with the minimum of supervision and direction