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Customer Service Administrator

bury st edmunds

Our team is the best in the industry - is it time for you to join us?

The Role:

GAP Pump Services provide advice, servicing, maintenance and repair for dewatering and sewerage pump applications including a large range of hoses, settlement tanks and water processing solutions.

As the first point of contact for our depots, the Customer Service Administrator plays a pivotal role in driving our business' success, by building strong customer relationships, understanding their hire needs and ensuring we can meet them. This is a challenging, fast paced and rewarding role that provides a fantastic platform to grow and progress within GAP Group.

A typical day for the Bury St Edmunds Service Administrator will include:

Processing all hire desk administration including customer and supplier queries

Managing a variety of small and national account orders in a fast-paced environment

Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities

Interacting with sales and workshop teams to deliver bespoke lifting solutions to our customers

Resolving customer complaints and supplier issues efficiently

Successful applicants should demonstrate the following:

Previous experience working within a high-volume hire desk role is desirable

Excellent customer service skills with a focus on increasing sales

Effective communicator with strong organisational skills and attention to detail

Proficient IT skills with working knowledge of MS Office including Outlook and Excel

Strong team player with the ability to work to own initiative

Although a hire background would be great, as long as you have a proven passion for customer service and the drive to learn we can help with the rest.

From one division, GAP Hire Solutions now has 10 divisions offering the hire of equipment throughout the UK. We're looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you'll enjoy loads of benefits such as a staff social fund and loyalty holidays. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally.

Benefits include:

Competitive salary and bonus scheme

Up to 25 days annual leave plus bank holidays

The option to buy up to 5 days additional leave

Contributory Pension Scheme

Life Assurance

Employee Welfare Fund (Company-funded social events)

Cycle to Work Scheme

Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab)

So what next?

If you fit the profile and are up for the challenge, we would love to hear from you!

To apply all you need to do is upload your CV and complete our short application form and we'll take it from there.

GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER

JBRP1_UKTJ

Apply

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Customer Service Administrator jobs in bury st edmunds

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