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Oldham
Customer Service Advisor - £23,000 - £25,000 - Oldham, OL9 - Monday to Friday 9am - 5pm (Early finish Friday!) Due to expansion, our e-commerce Business is growing its Customer Service Advisor team and we are on the lookout for a Customer Service Account Manager to join us in our thriving Manchester based office in Oldham! For the role of Custome
Job Source: SearchReed
Bristol
Working for a lovely Client based in Bradley Stoke, my Client is looking for a customer service administrator to join their expanding team About the role You will be responsible for: Corresponding with customers by telephone and email Inputting orders onto our business system (currently SAP) Monitoring orders from start to finish to ensure timely d
Job Source: ReedReed
Chessington
Customer Service Administrator Full time, Office based, Epsom Surrey £24,000 - £26,000 Do you have experience in Sales Administration, and Customer Service? and looking for you next role? My client based in the centre of Epsom is looking for a new team member to join their busy, dynamic team. Experience required for this role: • Proven customer se
Job Source: ReedARC
Sutton
A role split 50/50 between query handling and administration. GENUINE CAREER DEVELOPMENT OPPORTUNITY (company known for progressing staff). Real chance for either a recent graduate or people with telephone-based experience to break into the UK's biggest sector. Job Title/Location: Customer Service / Administrator, Epsom/WFH Salary: £24,000 - £25
Job Source: ARCQuality Start
Erith
Customer Service Administrator - Kent Opportunity: Are you the Customer Service Administrator my client is looking for? Do you have experience in dealing directly with customers or patients on the phone and email? Have you got good IT and administration skills? If yes then this is the role for you. Your role as a Customer Service Administrator base
Job Source: Quality StartReed
Bristol
Working for a lovely Client based in Bradley Stoke, my Client is looking for a customer service administrator to join their expanding team About the role You will be responsible for: Corresponding with customers by telephone and email Inputting orders onto our business system (currently SAP) Monitoring orders from start to finish to ensure timely d
Job Source: ReedThe Recruitment Co
Caerphilly
Job Title: Administrator/Customer Service Advisor Location: Caerphilly Salary: £11.44 per hour Hours: Full time. Monday - Friday 8am-4pm/9am-5pm/10am-6pm (flexible that after 6 months you may be asked to would work 6am-2pm/2pm-10pm on rare one off occasions but these particular shift would be working from home)Here at The Recruitment Co, we a
Job Source: The Recruitment CoReed
Bristol
Reed is supporting a Global highly successful family ran company based in Flax Bourton, North Somerset , with the recruitment of a Customer Service & Office Admin istrator on a full time, permanent basis . Working : Monday to Friday 9am-5pm Acting as the first point of contact for customers both via telephone and email, leading by exampl
Job Source: ReedManchester
About us
Mauser MDL is an independent SBU that is part of a global group - MAUSER. We are fast-paced, customer-centric, and supportive and our goal is to create a driven workforce as this is the key to a successful business. We want people who care. We have the flexibility of a small company but backing a much larger business; which is ideal for growth. We are looking to grow our team to continue this growth and become the best in the business.
Our work environment includes:
Modern office setting
Food provided
Growth opportunities
Customer Service Advisor
Job Description:
The Customer Service advisor will be responsible for ensuring that Mauser MDL’s customers are satisfied with our products and services. You will be responsible for the day-to-day operations of customer service and will answer calls, resolve customer issues, and provide solutions to customer complaints. You will also be responsible for developing and maintaining relationships with existing and prospective customers. The Customer Service Team Lead will report to the General Manager.
Job Requirements:
·Excellent communication skills - both written and verbal·Ability to multi-task, prioritize, and manage time effectively·Able to work independently as well as in a team environment·Able to take initiative, have initiative is a must, but if it’s asked it’s yours to give it away)·Self-motivated, self-starter, problem solver, goal-oriented, proactive, results oriented, team player.
This role is ideal for someone seeking a varied, busy, and rewarding role that offers constant opportunities for development within a commercial setting. The role is based on a site that opens Monday to Friday 8:30-5:30 and Friday 8:30 5:00, salary will be negotiable and based on prior experience. Hours can be agreed at the interview stage.
The candidate must have strong computer skills, working primarily in SAGE50 Accounts, Excel, PowerPoint and Outlook.
Daily tasks may include but are not limited to....
Maintaining of all customer service processes and procedures within the business.
Working with site supervisors to agree on orders. Ensuring customers are kept up to date at all times.
Ensure planners through Sage are managed and controlled properly.
Weekly orders to our sister company - managing time scales and ensuring we have the raw material needed to complete our orders.
Helping move away from a paper-driven process to paperless.
Processing customer orders.
Booking in of deliveries on sage,
Stock control a management through sages/excel
Processing Non Conformances
Dealing with visitors.
Raising purchase orders on sage for traded goods
Stock takes for general office items
Working with the sales team to develop the business.
Maintaining SAGE supplier and product records.
Managing the business purchasing process ensuring all processes and paperwork are adhered.
Learning to cover transport and collections role for holiday cover.
We are looking for....
Someone who can multi task and think outside the box. Bring solutions to the table when problems arise.
Self motivation - someone who wants to work with the business's best interests and for this we like to look after our staff.
Excellent telephone skills - we are not a fan of emails to our customers!
Must have an eye for detail and understand the importance of following a process.
B2B customer service experience - confidence - professional - organised.
General business acumen.
Good attention to detail.
Ability to follow policies and procedures.
Managerial skills.
Excellent time and attendance.
This position will also be responsible for a number of reports. Managing your time and checking paperwork will be a crucial element of your job and so you must feel comfortable in sending reports on for senior management to review.
Required:
SAGE50 experience
Excellent Communicaiton skills by phone and email.
Good Communication
Good People skills
Work remotely
No
Required skills
Job Type: Full-time
Pay: £26,500.00-£28,500.00 per year
Benefits:
Company events
Company pension
Employee discount
On-site parking
Private medical insurance
Schedule:
Monday to Friday
Supplemental pay types:
Bonus scheme
Performance bonus
Yearly bonus
Experience:
Customer service: 3 years (required)
B2B: 3 years (required)
Work Location: In person
Customer Service Administrator jobs in Manchester
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