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Service Desk Team Lead

Jarrow

Service Desk Team Lead Salary up to £32k per annum + Bonus Jarrow - Hybrid working 6/1TechNet is currently partnered with a leading global components manufacturer and distributor. The company is going through a growth period with a relatively green IT team that is readily expanding. This exciting opportunity to join a rapidly expanding company will see you lead a team of 6 on the service desk for the APAC region. Some of what you will be doing:

Managing a team of 6 providing leadership and hands-on technical support

Acting as incident manager as and when required and supporting the IT function.

Mentoring, Coaching, management support and development including performance reviews, evaluations and reporting of individual KPIs

Collaborate with all service desk managers to ensure one global process

Identify process improvement

Skills you will need;

Service desk team lead experience

Minimum of 2 years experience in hands-on technical support

Experience in managing the major incident process

Detailed experience of Employee line management

Expert knowledge of the Microsoft Technology stack

Experience working in an ITIL environment

Strong Leadership skills

Please get in touch for more information

Apply

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Service Desk Team Lead jobs in Jarrow

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