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Astute Recruitment Limited
Nottingham
Job Brief: A well-established business based in central Nottingham are looking for a Customer Service Manager to join their growing team. The Customer Service Manager will be responsible for the effective management of the Customer Services team and the smooth running of its systems and functions. Duties Include: Improving customer service experien
Job Source: Astute Recruitment LimitedAstute Recruitment
Nottingham
Job Brief: A well-established business based in central Nottingham are looking for a Customer Service Manager to join their growing team. The Customer Service Manager will be responsible for the effective management of the Customer Services team and the smooth running of its systems and functions. Duties Include: * Improving customer service exp
Job Source: Astute RecruitmentXPERT-CAREER LTD
Derby
Are you driven by the pursuit of delivering unparalleled customer service, both individually and as part of a team? Are you a dynamic and meticulous professional with a background in property maintenance management?Do you excel in high-pressure environments, showcasing exceptional organizational prowess? If your answer is yes to these questions, we
Job Source: XPERT-CAREER LTD4Way Recruitment Ltd
Nottingham
Customer Service Administrator Nottingham A fantastic opportunity to join one of the UK’s fastest growing, most innovative Fire and Security Companies, with over 20 years’ experience within the industry. My client is looking for an experienced Customer Service Administrator to join the team. Package £22-24,000 Main Responsibilities Deal directly wi
Job Source: 4Way Recruitment LtdSF Recruitment
Ashby-de-la-Zouch
SF Recruitment are looking for a Customer Service Advisor to assist with the general running of the sales team and help co-ordinate activities for our client based in Ashby De La Zouch As the Customer Service Advisor, you will be - Accepting, processing and invoicing sales orders. - Providing quotations to the customer as required - Liaising with c
Job Source: SF RecruitmentCountrywide HQ
Nottingham
Job Description We’re looking for a highly motivated Customer Service Advisor to complement our fantastic team in our Lettings Support Centre in Annesley, Nottingham . As a Customer Service Advisor you will provide property management and tenancy administration support services to branches, landlords and tenants.We offer a clear, defined car
Job Source: Countrywide HQIrlam Associates
Heanor
Customer Service Advisor (Transport & Logistics) Irlam Associates are proud to be representing one of the UK’s largest and well-known same day courier services in their search for a Customer Support & Sales Executive to join their highly successful team at their site in Stevenage. This is an entry level role where you will be responsible for proc
Job Source: Irlam AssociatesChesneys
nottingham, england, United Kingdom
CHESNEYS GROUP LIMITED Chesneys is internationally recognised as the leading brand in the luxury heating sector, offering its clients a uniquely diverse portfolio of beautiful products. A family run business, for nearly 40 years its success has been founded on an uncompromising commitment to its core values. THE ROLE The position requires an outgo
Job Source: ChesneysNottingham
Job Brief:
A well-established business based in central Nottingham are looking for a Customer Service Manager to join their growing team. The Customer Service Manager will be responsible for the effective management of the Customer Services team and the smooth running of its systems and functions.
Duties Include:
Improving customer service experience, create engaged customers and facilitate organic growth
Take ownership of customers issues and follow problems through to resolution
Develop, maintain, and optimise service procedures, policies and standards
Keep accurate records and document customer service actions and discussions
Analyse statistics and compile accurate reports, to determine action for achieving required KPI and SLA performance
Recruit, mentor and develop customer service advisors; and nurture an environment where they can excel through encouragement and empowerment
Conduct performance management and maintain high levels of morale, through an appraisal programme, objective setting, regular 1:1 reviews and team meetings
Hold regular team meetings, generate team and individual feedback in respect to process and service improvements
Manage a robust absence process
Experience and Skills Required:
At least 3 years’ experience as a Customer Service Team Leader or Manager or Contact Centre Team Leader or Manager
Excellent knowledge of management methods and techniques
Working knowledge of customer service software, databases and tools
Strong client-facing and communication skills, both written and oral
A positive, can-do attitude and the ability to adapt to change
The Customer Service Manager will be responsible for the effective management of the Customer Services team and the smooth running of its systems and functions. Responsibilities will also include providing administrative support to the senior leadership team, co-ordinating and producing reports.
In return you will be offered a salary of £26,000 to £28,000 depending on experience. Working hours are Monday to Friday, 8:30am - 5:30pm with an hour for lunch; this is fully office based. Also, you will be offered 20 days annual leave plus statutory Bank Holidays rising by one day per each year of service up to 25 days.
Customer Service Manager jobs in Nottingham
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