Information Technology Operations Engineer

IT Operations Manager | Hybrid‑London | Up to £400p/d outside IR35

Role Purpose

We are looking for an experienced, hands‑on IT Operations Manager contractor to provide immediate operational cover and help stabilise our clients IT environment.

This is not a pure helpdesk role. We need someone who can combine day‑to‑day IT support with strong operational judgement, process ownership, documentation, access control, and device management.

The right person will be comfortable stepping into a fast‑moving environment, quickly understanding existing systems and dependencies, and making sensible, low‑risk improvements without needing heavy supervision.

Core Priorities

Ensure continuity of day‑to‑day IT support across HQ, Factory and remote users

Remove key‑person dependency by documenting accounts, ownership, processes and escalation routes

Support the ongoing NinjaOne / MDM rollout and device enrollment

Improve joiner, mover and leaver processes

Maintain and improve the IT asset register

Ensure critical IT documentation is centralised, current and accessible

Identify risks, gaps and quick wins in IT operations, security and support processes

Provide clean handover to the permanent hire once appointed

Strong hands‑on IT operations / IT management experience

Experience supporting both macOS and Windows environments

Experience with MDM / endpoint management tools; NinjaOne experience is highly desirable

Strong SaaS administration experience, especially Google Workspace and Slack

Good understanding of access control, permissions, groups and admin roles

Experience managing joiner, mover and leaver processes

Ability to work independently and make sensible operational decisions

Good stakeholder communication across technical and non‑technical users

Evidence of improving IT processes, not just responding to tickets

Highly Desirable

Experience in a scale‑up, ecommerce, manufacturing, fulfilment or operational environment

Experience with Microsoft 365, Stripe, Meta Business Manager or similar business‑critical SaaS tools

Scripting or automation experience with PowerShell, Bash or Python

Experience working alongside engineering teams

Personal Attributes

Practical and hands‑on

Calm under pressure

Clear and direct in communication

Able to challenge unclear requests constructively

Focused on outcomes, not just task completion

Careful with access, permissions, configuration and security‑related changes

Comfortable surfacing risks, trade‑offs and dependencies

What Good Looks Like

Day‑to‑day IT support to be stable and responsive

Critical third‑party accounts and admin access to be documented and properly covered

IT documentation to be centralised and usable

Device management and NinjaOne enrolment to be completed

Asset and licence records to be accurate enough to support ongoing management

Obvious IT operational risks and single points of failure to be identified and reduced

This is a great opportunity for an IT Operations Manager to come into a scaling business and help them grow.

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