Information Technology Operations Engineer

IT Operations Manager | Hybrid‑London | Up to £400p/d outside IR35

Role Purpose

We are looking for an experienced, hands‑on IT Operations Manager contractor to provide immediate operational cover and help stabilise our clients IT environment.

This is not a pure helpdesk role. We need someone who can combine day‑to‑day IT support with strong operational judgement, process ownership, documentation, access control, and device management.

The right person will be comfortable stepping into a fast‑moving environment, quickly understanding existing systems and dependencies, and making sensible, low‑risk improvements without needing heavy supervision.

Core Priorities

• Ensure continuity of day‑to‑day IT support across HQ, Factory and remote users
• Remove key‑person dependency by documenting accounts, ownership, processes and escalation routes
• Support the ongoing NinjaOne / MDM rollout and device enrollment
• Improve joiner, mover and leaver processes
• Maintain and improve the IT asset register
• Ensure critical IT documentation is centralised, current and accessible
• Identify risks, gaps and quick wins in IT operations, security and support processes
• Provide clean handover to the permanent hire once appointed
• Strong hands‑on IT operations / IT management experience
• Experience supporting both macOS and Windows environments
• Experience with MDM / endpoint management tools; NinjaOne experience is highly desirable
• Strong SaaS administration experience, especially Google Workspace and Slack
• Good understanding of access control, permissions, groups and admin roles
• Experience managing joiner, mover and leaver processes
• Ability to work independently and make sensible operational decisions
• Good stakeholder communication across technical and non‑technical users
• Evidence of improving IT processes, not just responding to tickets

Highly Desirable

• Experience in a scale‑up, ecommerce, manufacturing, fulfilment or operational environment
• Experience with Microsoft 365, Stripe, Meta Business Manager or similar business‑critical SaaS tools
• Scripting or automation experience with PowerShell, Bash or Python
• Experience working alongside engineering teams

Personal Attributes

• Practical and hands‑on
• Calm under pressure
• Clear and direct in communication
• Able to challenge unclear requests constructively
• Focused on outcomes, not just task completion
• Careful with access, permissions, configuration and security‑related changes
• Comfortable surfacing risks, trade‑offs and dependencies

What Good Looks Like

• Day‑to‑day IT support to be stable and responsive
• Critical third‑party accounts and admin access to be documented and properly covered
• IT documentation to be centralised and usable
• Device management and NinjaOne enrolment to be completed
• Asset and licence records to be accurate enough to support ongoing management
• Obvious IT operational risks and single points of failure to be identified and reduced

This is a great opportunity for an IT Operations Manager to come into a scaling business and help them grow.