Order Processing/Customer Support Administrator

Order Processing & Customer Support Administrator – £30,000

Poole | Office-Based | Mon–Thur 8:30–5:00, Fri 8:45–2:0025 days holiday + bank holidays

Are you an organised, reliable and customer-focused administrator looking for a long-term role in a friendly, supportive office? Our client, a well-established specialist business based in Poole, is seeking an Order Processing & Customer Support Administrator to join their small team.

This is a varied, fast-paced position where you’ll manage customer enquiries, process orders and support the wider team with day-to-day administration. If you enjoy being the “go-to” person, keeping workflows running smoothly and delivering excellent service, this role will suit you perfectly.

A Great Team Culture

You’ll be joining a small, close-knit office of 3–4 people where personality and team fit really matter. The environment is friendly, supportive and down-to-earth, with a relaxed atmosphere and a team who work well together. This role would suit someone who is positive, approachable and comfortable in a small team where good communication and a sense of humour are valued!

Key Responsibilities

Managing the customer service inbox and responding to enquiries

Processing orders, quotes and customer queries

Handling incoming telephone calls and providing clear, professional support

Processing service reports and updating internal records

Carrying out credit control tasks and monitoring outstanding payments

General administration and ad-hoc duties to support the office

What We’re Looking For

Strong customer service and communication skills

Confident managing a busy inbox and prioritising workload

Accurate data entry and excellent attention to detail

Experience in order processing, administration or a similar role

A positive, friendly personality with a good sense of humour

Comfortable working in a small, close-knit team

Professional, proactive and dependable working style

Benefits

£30,000 salary

Office-based role with a supportive, friendly team

1400 finish on Fridays!!!

25 days holiday + ...