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ISQ Recruitment
GB
Service Manager – After-sales Support Location: Norfolk Employment Type: Full-Time, Office-Based (with occasional site visits) Salary: Highly Competitive & Negotiable, Depending on Experience ISQ Recruitment is seeking a Service Manager on behalf of one of our clients, a leader in the specialised engineering/technology sector (not IT). This import
Job Source: ISQ RecruitmentCoulter Elite Resourcing
East Dereham
Service Manager Dereham, Norfolk £50,000 base salary + 20% annual bonus Are you a passionate Service Manager, looking for an exciting new role? Coulter Elite Resourcing are currently looking for a Service Manager to work with one of their well-established and very successful clients based in Norfolk working as part of their Management team. Pr
Job Source: Coulter Elite ResourcingHays
Norwich
Your new company I am working with a growing Multi Academy Trust who are based across East Anglia. Their aim is to deliver outstanding education for the younger generation. They already have multiple schools over East Anglia and looking to expand even more. You will be based in one of the Norwich High Schools supporting a small team and covering mu
Job Source: HaysHays Technology
Norwich
Your new company I am working with a growing Multi Academy Trust who are based across East Anglia. Their aim is to deliver outstanding education for the younger generation. They already have multiple schools over East Anglia and looking to expand even more. You will be based in one of the Norwich High Schools supporting a small team and covering mu
Job Source: Hays Technologyrthirteen recruitment
Norwich
R13 are currently working alongside an established education provider in their search for an IT Services Deputy Managerto provide high level support across multiple sites. Working alongside the IT Services Manager you will be maintaining the network infrastructure and other IT services of the schools within the trust, providing support and guidanc
Job Source: rthirteen recruitmentHoliday Inn Express Norwich
Norwich
Eclipse Hotels Group is an international family owned hotel group who are headquartered in West London. Our company's current portfolio includes brands such as Holiday Inn, Holiday Inn Express and CiTi Hotels, located across the UK, Europe and the Caribbean. An excellent opportunity has arisen for an experienced Guest Services Manager at our Holida
Job Source: Holiday Inn Express NorwichHays Specialist Recruitment Limited
Norwich
Your new company I am working with a growing Multi Academy Trust who are based across East Anglia. Their aim is to deliver outstanding education for the younger generation. They already have multiple schools over East Anglia and looking to expand even more. You will be based in one of the Norwich High Schools supporting a small team and covering m
Job Source: Hays Specialist Recruitment LimitedFitzroy Support
Norwich
FitzRoy residential services in Norfolk provides care and support for adults with learning disabilities and autism. We are seeking an exceptional new Deputy Manager to join our friendly team – could this be you? The role will be to support the registered manager in managing two fantastic residential services that support seven services users at eac
Job Source: Fitzroy SupportNorwich
Service Manager – After-sales Support Location: Norfolk Employment Type: Full-Time, Office-Based (with occasional site visits) Salary: Highly Competitive & Negotiable, Depending on Experience ISQ Recruitment is seeking a Service Manager on behalf of one of our clients, a leader in the specialised engineering/technology sector (not IT). This important role is based in Norfolk and involves managing all after-sales service operations for our client's innovative products, aiming to ensure the highest levels of customer satisfaction through efficient maintenance and service delivery. This position offers an excellent opportunity for professionals with experience in automotive or dealership service management who are looking to apply their skills in a new and dynamic environment. Role Overview: The successful candidate will lead the after-sales service team, ensuring excellence, responsibility, and continuous improvement. Responsibilities include managing all aspects of service operations such as scheduling, maintenance, repairs, and diagnostics, to meet customer expectations and uphold our client’s high standards. Key Responsibilities: Lead the service team to ensure high-quality service delivery.
Oversee service operations, ensuring maintenance, repairs, diagnostics, and scheduling are conducted efficiently.
Act as the principal contact for customer service enquiries, resolving issues effectively.
Develop strong customer relationships, aiming to exceed service expectations.
Implement quality control measures to ensure service excellence and compliance with regulations.
Manage inventory levels, coordinating with procurement to ensure timely replenishment of stock.
Analyse service performance to identify and implement improvements.
Manage the Stores and Materials at both the main facility and customer sites.
Prepare detailed service performance reports for senior management.
Desired Skills and Experience: Demonstrated experience in service management, preferably within a technology-focused or related sector.
Strong leadership and team management abilities.
Customer-oriented with outstanding communication and interpersonal skills.
Knowledgeable about maintenance and service processes for specialised technological products.
Skilled in using service management software relevant to the industry.
Bachelor’s degree in Engineering, Business Administration, or a related field is preferred.
Experience in a technical service role, particularly with specialised products, is desirable.
Industry-specific certifications or qualifications are advantageous.
Working Hours: Monday to Friday, office based hours with occasional requirements for site visits. ISQ Recruitment is looking for a professional committed to delivering excellent customer service and leading an effective after-sales support team for one of our leading clients.If you are motivated by challenges in a fast-paced environment and keen to contribute to the success of innovative products, we encourage you to apply now.
Service Manager jobs in Norwich
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