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ISQ Recruitment
GB
Service Manager – After-sales Support Location: Norfolk Employment Type: Full-Time, Office-Based (with occasional site visits) Salary: Highly Competitive & Negotiable, Depending on Experience ISQ Recruitment is seeking a Service Manager on behalf of one of our clients, a leader in the specialised engineering/technology sector (not IT). This import
Job Source: ISQ RecruitmentISQ Recruitment
Norwich
Service Manager – After-sales Support Location: Norfolk Employment Type: Full-Time, Office-Based (with occasional site visits) Salary: Highly Competitive & Negotiable, Depending on Experience ISQ Recruitment is seeking a Service Manager on behalf of one of our clients, a leader in the specialised engineering/technology sector (not IT). This import
Job Source: ISQ RecruitmentCoulter Elite Resourcing
East Dereham
Service Manager Dereham, Norfolk £50,000 base salary + 20% annual bonus Are you a passionate Service Manager, looking for an exciting new role? Coulter Elite Resourcing are currently looking for a Service Manager to work with one of their well-established and very successful clients based in Norfolk working as part of their Management team. Pr
Job Source: Coulter Elite ResourcingFitzroy Support
Norwich
FitzRoy residential services in Norfolk provides care and support for adults with learning disabilities and autism. We are seeking an exceptional new Deputy Manager to join our friendly team – could this be you? The role will be to support the registered manager in managing two fantastic residential services that support seven services users at eac
Job Source: Fitzroy Supportrthirteen recruitment
Norwich
R13 Recruitment are currently supporting a well-known business in their search for a Service & Deployment Team Manager to join their Norwich team. The main focus of your role will be leading a team of individuals, ensuring service levels are maintained and policies are adhered to. You will be working 8am - 5pm, Monday to Friday. The offered salary
Job Source: rthirteen recruitmentR13 Recruitment
Norwich
R13 Recruitment are currently supporting a well-known business in their search for a Service & Deployment Team Manager to join their Norwich team. The main focus of your role will be leading a team of individuals, ensuring service levels are maintained and policies are adhered to. You will be working 8am - 5pm, Monday to Friday. The offered salary
Job Source: R13 RecruitmentFitzroy Support
Norwich
FitzRoy residential services in Norfolk provides care and support for adults with learning disabilities and autism. We are seeking an exceptional new Deputy Manager to join our friendly team – could this be you? Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly. The role wil
Job Source: Fitzroy SupportService Service Employment Agency Limited
Wymondham
My client is a firm of independent financial advisers with over seventy years of combined experience within the sector; serving clients both nationally and locally, from their offices based just west of the city of Norwich. The purpose of this new role is to help maintain and grow their successful practice; they’re seeking a financial services prof
Job Source: Service Service Employment Agency LimitedNorwich
Eclipse Hotels Group is an international family owned hotel group who are headquartered in West London. Our company's current portfolio includes brands such as Holiday Inn, Holiday Inn Express and CiTi Hotels, located across the UK, Europe and the Caribbean.
An excellent opportunity has arisen for an experienced Guest Services Manager at our Holiday Inn Express in Norwich. You will have the opportunity to join a developing employer who has the passion and drive to deliver first class service and a quality employee experience.
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As our Guest Services Manager you'll deliver this through managing all aspects of the day to day operations of the hotel. You'll also create the warm atmosphere that makes our guests feel at home in any location. In addition to this you will have an excellent eye for detail and exemplary customer service skills.
Join us and enjoy the following benefits:
Discounted Hotel Rooms at 5000+ IHG Hotels worldwide. With 50% off Food and Beverage Services
Employee Assistance and Welfare Program
Health Plan
Life Insurance
Cashback and discounts on the leading high street retailers
Complimentary Meals on duty
Employee of the Month and Employee of the Year celebrations
Recommend a friend scheme
Excellent Training & Development
What will your key responsibilities and duties be:
Create a warm welcome to everyone and set the tone for each of our guests' experience in all areas of our hotel.
Multi-tasker! Coverage of our reception desk, restaurant & bar and kitchen (with some occasional night shifts).
Carry out Room Checks to ensure cleanliness and maintenance free issues.
Act a Champion for any new procedures, programmes or systems.
Mentor and act as a point of support for all our Team Members across our hotel.
Create orders and carry out stock takes for a specific area of our hotel.
How will you achieve this?
We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It's what connects every Team Member throughout our brand of hotels. Each hotel delivers True Hospitality in their own way, making them unique. At the heart of it is our key core service skills.
True Attitude : being caring, wanting to make a positive difference, and building genuine connections with our guests
True Confidence : having the knowledge and skills to perform your role, and giving our guests the confidence that they can trust you, to help and support them during their stay
True Listening :focusing on what our guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
True Responsiveness : is about providing our guests with what they need, and doing so in a timely and caring manner
What we are looking for:
Previous hotel experience as a Duty Manager or Front Office / Reception Supervisor or any other similar roles, ideally from a branded hotel background, with a strong knowledge of Front Office systems.
Experience in offering exceptional customer service.
A basic understanding of Food Safety standards
Proactive, composed, enthusiastic, approachable, able to build strong rapport with guests and other Team Members;
A good understanding of good Food & Beverage service;
Excellent communication skills in all aspects; good organisational and administrative skills with an eye for detail; Proficient in Microsoft Word, Excel, Power Point presentations;
Willing to work a flexible schedule including evenings, weekends and bank holidays;
A clean driving license to chauffer our guests to the local airport (Airport located hotels only).
We are an equal opportunity employer. We believe in recruiting a diverse workforce that promotes inclusive, people focused culture.
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Guest Services Manager jobs in Norwich
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