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Artis Recruitment
Penarth
2nd Line Support Engineer required by market leading organisation based in South Wales. This is a permanent position on a hybrid working basis with 2 days a week onsite (With flexibility). You will join an experienced IT Support Team responsible for supporting traditional IT systems and services, the role will be focused on supporting technologies
Job Source: Artis RecruitmentVeezu
cardiff, wales, United Kingdom
Reporting directly to the IT Support Manager, the Technical Support Engineer is responsible for delivering onsite and remote technical support to internal and external corporate stakeholders. You would be engaged in call logging, detailed analysis, diagnosis, and effective resolution of IT incidents while overseeing the fulfilment of service reques
Job Source: VeezuCircle Recruitment
Cardiff
IT Service Desk Analyst | 1st Line | Cardiff | Up to £27,000 Service Desk Analyst / 1st Line IT Support Analyst with strong experience in an IT helpdesk or support role, is required by a leading law firm in central Cardiff. You must be able to commute to the Cardiff office as it will be office based. In this role you will be the first line of suppo
Job Source: Circle RecruitmentVantage Data Centers
Newport, Wales, United Kingdom
About Vantage Data Centers Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another’s experience. Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers
Job Source: Vantage Data CentersShared Services Connected Ltd
Newport
Do you have a background within a Service Desk environment and are you looking for your next challenge? Now is a great time to join the SSCL family as we have once again been recognised as one of the Top 25 UK's Great Places to Work! We are looking for two experienced 1st or 2nd Level Service Desk Analyst or Application Support Analysts to resolve
Job Source: Shared Services Connected LtdITS Recruitment
Cardiff
D365 Support Analyst Law Firm- Cardiff A well respected 600 user UK Law firm is seeking a D365 Support Analyst to join their team in Cardiff. The role will be focused on administering and developing their D365 suite to ensure that the Power Platform applications are maintained and implemented efficiently. Responsibilities include: Power Platform D
Job Source: ITS RecruitmentYolk Recruitment Ltd
Cardiff
Senior Technical Delivery Lead Support Salary: Up To £67,122 Location: Cardiff (hybrid) The Opportunity Yolk Recruitment are excited to be partnered with one of Wales' biggest non-profit organisations who service more than 3 million customers whilst contributing more than £840 million to protect the environment. This role is ideal for an Azure focu
Job Source: Yolk Recruitment LtdProactive Appointments
Cardiff
Service Desk Support Analyst - 5 days on site We are looking for an experienced and talented Service Desk Support Analyst to join one of our biggest customers based in Cardiff. This is a new role and function within the company so offers a great opportunity for someone to create a new career path for themselves. JOB PURPOSE: To provide in person
Job Source: Proactive Appointmentscardiff, wales, United Kingdom
About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com
About our Team: The Customer Support Teams’ primary focus is to provide the highest quality service to support our clients. As the first point of contact for our customers, the team play a critical part in providing our customers with an excellent first impression of doing business with us. The team own the SLAs around incidents; meaning issues must be ticketed, investigated and, where necessary, escalated following those time frames. We are uniquely positioned to play a core role in coordinating with multiple key stakeholders every single day, this provides a platform to drive change and enhance our current ways of working.
About the Role: You will be a vital member of our team working with a diverse range of technologies and disciplines. You will enjoy working in a friendly environment and benefit from our investment in staff.
Responsibilities
Providing technical support for clients and colleagues across a wide variety of functions. This will be done via multiple customer channels (including telephony, email, and live chat).
Managing the life cycle of all incidents/tickets, ensuring the incident/ticket is worked through to satisfactory conclusion and within SLA.
Working closely and collaboratively with colleagues where appropriate. Act as liaison point and coordinator to ensure necessary action is taken and updates provided.
Developing detailed technical and process documentation
Building product knowledge to competently demonstrate the products and services we sell, so that you are the Subject Matter Expert (SME)
Identifying process/procedure improvements. Monitoring systems performance and reporting on any potential capacity issues
Requirements
Demonstrate customer service skills and a passion for developing and maintaining relationships
Show understanding of software monitoring tools
Demonstrate good communication skills, both written and verbal
Be self-motivated and diligent with excellent problem-solving skills
Experience within the Regulated Services industry
Technical Support Analyst - First line jobs in cardiff, wales, United Kingdom
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