ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
Matchtech
Weston-super-Mare
We are looking for a candidate to join the Service Desk team within the IT Support department of our client. Permanent, full-time position based from offices in Weston-Super-Mare The team is pivotal in supporting technology projects and services delivered to clients. The key to this role is to act as the first point of contact for customers. Furth
Job Source: MatchtechMatchtech
Weston-Super-Mare
We are looking for a candidate to join the Service Desk team within the IT Support department of our client. Permanent, full-time position based from offices in Weston-Super-Mare The team is pivotal in supporting technology projects and services delivered to clients. The key to this role is to act as the first point of contact for customers. Furthe
Job Source: MatchtechArtis Recruitment
Cardiff
IT Service Desk Manager required by our market leading, award winning, professional services organisation based in Cardiff. The successful candidate will lead and manage a team of 10 Service Desk Engineers across 3 sites in the UK supporting close to 1,000 users. This role will be split between management (75%) and hands-on support (25%). The IT
Job Source: Artis RecruitmentExponential-e
Bridgend
Exponential-e Want to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology. Hours: Shift Pattern of 12 hours 07:00 - 19:00, 11:00 - 23:00 (2 Early followed by 2 Late shifts, followed by 4 days off) Your new role: Resp
Job Source: Exponential-eShared Services Connected Ltd
Newport
Do you have a background within a Service Desk environment and are you looking for your next challenge? Now is a great time to join the SSCL family as we have once again been recognised as one of the Top 25 UK's Great Places to Work! We are looking for two experienced 1st or 2nd Level Service Desk Analyst or Application Support Analysts to resolve
Job Source: Shared Services Connected LtdTalent Finder Jobs
Newport, Wales, United Kingdom
* Customer Service – Desk Operator | Newport | Full Time/ Part Time | From £22,000pa + Our client is a successful taxi & PSV company based in Newport, Shropshire who due to continued success are currently looking to recruit a Desk Operator. This is a fantastic opportunity for somebody who excels in customer service to join a well-regarded company.
Job Source: Talent Finder JobsTalent Finder Jobs
Newport
Job Description * Customer Service – Desk Operator | Newport | Full Time/ Part Time | From £22,000pa + Our client is a successful taxi & PSV company based in Newport, Shropshire who due to continued success are currently looking to recruit a Desk Operator. This is a fantastic opportunity for somebody who excels in customer service to join a wel
Job Source: Talent Finder JobsLexisNexis Risk Solutions
cardiff, wales, United Kingdom
About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve
Job Source: LexisNexis Risk SolutionsCardiff
Service Desk Support Analyst - 5 days on site
We are looking for an experienced and talented Service Desk Support Analyst to join one of our biggest customers based in Cardiff. This is a new role and function within the company so offers a great opportunity for someone to create a new career path for themselves.
JOB PURPOSE:
To provide in person and telephone IT technical assistance to all internal customers based in the Cardiff Office. To handle IT issues promptly, ensuring seamless operations by diagnosing, troubleshooting and resolving hardware and software problems.
Responsibilities:
Providing excellent customer service via in person support, over the telephone, email and the ITSM system. Maintaining the high standards required by the customers.
Working in a front of house position offering in person customer and technical services.
Logging, investigating, resolving and/or managing incidents and service requests through to completion to a satisfactory customer resolution.
Proactively manage communication for all Incident/Request statuses through to resolution.
Provide user support and coaching for end-users utilising the client's systems.
Maintaining a rapport with customers by understanding their role within the organisation.
Complete the setup of new starters, role changes & leaver, including any necessary training support to operate all the client's equipment.
Collaborate with the wider IT team based in other locations via phone, email, or meetings to ensure that support on site is provided to the required standards.
Experience
Experience working within an IT service desk / IT Support environment.
A customer services background.
Experience supporting Microsoft operating systems, Active Directory and Exchange.
Knowledge of Remote Desktop Services technologies.
Network troubleshooting experience.
Knowledge of DHCP, DNS, VPN.
Experience using ITSM packages
Knowledge of smartphone & mobile device support.
Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.
Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation
We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website http://proactive.it/privacy-notice/
Service Desk Support Analyst jobs in Cardiff
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.