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Jotform
Greater London
Job Description ABOUT JOTFORM Jotform is a San Francisco-based SaaS company with more than 25 million users worldwide. We are thriving and growing, and we’ve never needed outside funding. That’s because we like keeping things agile, independent, and fun. Jotform believes everyone should be able to create their own online forms. Our 10,000+ rea
Job Source: JotformRFA
London, England, United Kingdom
The Onsite Technical Support Engineer provides technical assistance to computer system users. Responsibilities include answering questions or resolving computer problems for Clients in person, via telephone, or from remote location as well as providing assistance concerning the use of computer hardware and software, printer installations, word proc
Job Source: RFARFA
London
Job Description The Onsite Technical Support Engineer provides technical assistance to computer system users. Responsibilities include answering questions or resolving computer problems for Clients in person, via telephone, or from remote location as well as providing assistance concerning the use of computer hardware and software, printer insta
Job Source: RFAPrimis
united kingdom
Job Title: Technical Support Representative Industry: Tech Salary: £24,000 – 27,000 Location: Remote (Candidate must be UK based and able to travel to team meets every 6 weeks) The Role Take control of customer service queries via live chat, email, and phone and maintain excessive SLA and customer support standards Manage consumer expectations, ma
Job Source: PrimisLanguage Recruitment Services Ltd
London
German speaking Technical Support Representative Starting salary of £27,500 per year Benefits include bonus, generous holiday allowance and more Hybrid: 2 days working from home Based in Southwest London / Surrey Permanent, full time Job Reference HD02028164 NO SHIFT WORK! Language Recruitment Services ( LRS ) is recruiting a German speaking Techn
Job Source: Language Recruitment Services LtdCandidate Source Ltd
London
Join a well-established and well-known IT MSP as an Onsite IT Support Engineer working on-site. You'll be joining a super-friendly IT company at an exciting time! THE ONSITE IT SUPPORT ENGINEER JOB: You'll be providing proactive 1st and 2nd line support to resolve customer issues, including: Using a ticketing solution and working to SLAs Project
Job Source: Candidate Source LtdCandidate Source Ltd
City Of London
Join a well-established and well-known IT MSP as an Onsite IT Support Engineer working on-site. You'll be joining a super-friendly IT company at an exciting time! THE ONSITE IT SUPPORT ENGINEER JOB: You'll be providing proactive 1st and 2nd line support to resolve...
Job Source: Candidate Source LtdUltima
london
Job Description Deskside Support Engineer Location - London (Stephen Street) Also requires travel to High Wycombe site once a week For over 30 years, Ultima has been at the heart of the UKs IT industry. Built on the values of Integrity, Respect, Passion and Autonomy they are the very fabric than runs through every aspect of our business. Our
Job Source: Ultimagreater london, england, United Kingdom
ABOUT JOTFORM
Jotform is a San Francisco-based SaaS company with more than 25 million users worldwide. We are thriving and growing, and we’ve never needed outside funding. That’s because we like keeping things agile, independent, and fun. Jotform believes everyone should be able to create their own online forms. Our 10,000+ ready-made form templates, 100+ integrations, and more than 380 widgets have made us one of the most popular online form builders for organizations of all sizes — from small businesses to enterprises.
We are looking for Technical Support representatives in London for our rapidly growing customer base. These are full-time, in-office opportunities with benefits.
ABOUT THE ROLE
This position is essential to ensure continuous operations for our users and customers. Your main role is to help customers via our very own support ticketing system. Other side tasks are mostly handled by tenured employees, but you'll be given a chance to contribute if you're eligible. As a Technical Support Representative, you're also expected to collaborate with our designers and developers. We have a handful of teams composed of talented individuals across the globe. Our unique team culture allows remote employees to work closely with each other, along with the in-house teams working in our offices.
The key objectives of this role include, but are not limited to:
Provide first line diagnostic/troubleshooting support and technical expertise to answer customer questions, troubleshoot and resolve issues while maximizing customer satisfaction
Utilize our support ticketing system ; Respond to incoming support tickets related to technical questions, service incidents, and other issues and keep track of your own support tickets, and follow through to completion.
Provide accurate and timely support by documenting all issues and resolutions.
Maintain communications with customers during the problem resolution process.
Act as a Customer-facing subject matter expert
What Do You Need to Be Successful?
Solid HTML / CSS background is needed to help customers in building and designing forms.
Decent JS knowledge is optional, but it will certainly come in handy when providing workarounds.
You should be well-versed with CMSs, CRMs, site builders, etc. as our form builder integrates with lots of 3rd party platforms.
A strong technical knowledge in general and common sense are necessary. You have to be witty and creative in finding workarounds.
Track record of supporting customers with a SaaS or IaaS product is preferred
ABOUT YOU
Customer facing skills combined with excellent verbal and written communication skills
Ability to work with little to no supervision
Open to criticism and a team player
Adaptable , flexible and commercially aware
Excellent organizational skills with the ability to prioritize and manage
Jotform PERKS
Generous market competitive total compensation package
100% company paid medical, dental, vision insurance
High-growth, fast-paced environment with collaborative and unique team culture
Professional Growth & Career Opportunities
OUR PROCESS
We’ll review your application along with all the others we receive and pick the top profiles for a screening call.In many cases due to time constraints and our candidate volume, only the short-listed candidates are contacted but we do consider each application carefully.If you have been selected as a short-listed candidate, we will contact you for a short screening call to get to know you better. If you don’t get a call, please don’t be disappointed! We receive many applications for each role and have to prioritize who we speak to.
We thank all applicants in advance for their interest and taking the time to apply in this position at Jotform!
Jotform is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Jotform values your privacy. You can find more information regarding our applicant privacy notice here: https://www.jotform.com/job-applicant-privacy/
Onsite Technical Support Representative jobs in greater london, england, United Kingdom
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