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Jotform
Greater London
Job Description ABOUT JOTFORM Jotform is a San Francisco-based SaaS company with more than 25 million users worldwide. We are thriving and growing, and we’ve never needed outside funding. That’s because we like keeping things agile, independent, and fun. Jotform believes everyone should be able to create their own online forms. Our 10,000+ rea
Job Source: JotformJotform
greater london, england, United Kingdom
ABOUT JOTFORM Jotform is a San Francisco-based SaaS company with more than 25 million users worldwide. We are thriving and growing, and we’ve never needed outside funding. That’s because we like keeping things agile, independent, and fun. Jotform believes everyone should be able to create their own online forms. Our 10,000+ ready-made form templat
Job Source: JotformLanguage Recruitment Services Ltd
London
German speaking Technical Support Representative Starting salary of £27,500 per year Benefits include bonus, generous holiday allowance and more Hybrid: 2 days working from home Based in Southwest London / Surrey Permanent, full time Job Reference HD02028164 NO SHIFT WORK! Language Recruitment Services ( LRS ) is recruiting a German speaking Techn
Job Source: Language Recruitment Services LtdAUTEL Energy - Europe
london
Job Description Autel Energy business is booming in Europe. We are now inviting talented people to join our team and create a green future together! About Autel Energy Founded in 2004, Autel Intelligent Technology Corp., Ltd. specializes in the R&D, production, sales, and service of automotive intelligent diagnostics, detection and analysis sy
Job Source: AUTEL Energy - EuropeReed
Ilford
Technical Support Specialist Location: east London (Essex) Office based, full-time and permanent role Monday to Friday Reed Scientific are partnering with a well-established internationally recognised specialist laboratory equipment manufacturer and supplier. Due to growth, they are seeking an experienced Technical Support Specialist with knowledge
Job Source: ReedSRS Recruitment Solutions
Hatfield
Are you looking for an opportunity to work in the Construction Products Sector in a Technically orientated role? SRS are working in partnership with an International Market Leading Manufacturer of high-performance products designed for the Building Envelope. Principal Duties include: Answering incoming Technical Queries received by phone or email f
Job Source: SRS Recruitment SolutionsAUTEL Energy - Europe
London Area, United Kingdom
Autel Energy business is booming in Europe. We are now inviting talented people to join our team and create a green future together! About Autel Energy Founded in 2004, Autel Intelligent Technology Corp., Ltd. specializes in the R&D, production, sales, and service of automotive intelligent diagnostics, detection and analysis systems, and automo
Job Source: AUTEL Energy - EuropeSRS Group Holdings Ltd
Hatfield
Are you looking for an opportunity to work in the Construction Products Sector in a Technically orientated role? SRS are working in partnership with an International Market Leading Manufacturer of high-performance products designed for the Building Envelope. Principal Duties include: * Answering incoming Technical Queries received by phone or em
Job Source: SRS Group Holdings Ltdunited kingdom
Job Title: Technical Support Representative
Industry: Tech
Salary: £24,000 – 27,000
Location: Remote (Candidate must be UK based and able to travel to team meets every 6 weeks)
The Role
Take control of customer service queries via live chat, email, and phone and maintain excessive SLA and customer support standards
Manage consumer expectations, making sure they're continually updated on our progress.
Dig into purchaser records through writing SQL queries to find configuration or records sync issues.
Investigate malicious program reviews and summarise purchaser issues/comments to the engineering and product teams.
Manage and supply any metric and configuration alternate requests from customers.
Continuously construct out our help desk with resources to enable clients to self-solve common issues
Skills Needed:
Experience in a customer facing role, ideally a technical one
Excellent written & spoken English
A good understanding of JSON & SQL
Ability to manage several queries at once
Be warm, pleasant and consultative; you constantly discover solutions to problems
Level-headed and capable of control client needs on scale
Experience working in a growing B2B SaaS organisation. (Desirable)
Research indicates that men will apply to a role when they only meet 50-60% of the descriptions, however, when looking at women and other minority groups, they can look for up to a 99% match in order to apply to a role. If you feel you are a fit for our role, please still apply, don’t worry if you don’t tick every single box. We’d still love to hear from you. We encourage underrepresented talent to apply to all our roles & support accessibility needs’.
Technical Support Representative jobs in united kingdom
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