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RFA
London
Job Description The Onsite Technical Support Engineer provides technical assistance to computer system users. Responsibilities include answering questions or resolving computer problems for Clients in person, via telephone, or from remote location as well as providing assistance concerning the use of computer hardware and software, printer insta
Job Source: RFAJotform
Greater London
Job Description ABOUT JOTFORM Jotform is a San Francisco-based SaaS company with more than 25 million users worldwide. We are thriving and growing, and we’ve never needed outside funding. That’s because we like keeping things agile, independent, and fun. Jotform believes everyone should be able to create their own online forms. Our 10,000+ rea
Job Source: JotformJotform
greater london, england, United Kingdom
ABOUT JOTFORM Jotform is a San Francisco-based SaaS company with more than 25 million users worldwide. We are thriving and growing, and we’ve never needed outside funding. That’s because we like keeping things agile, independent, and fun. Jotform believes everyone should be able to create their own online forms. Our 10,000+ ready-made form templat
Job Source: JotformCandidate Source Ltd
London
Join a well-established and well-known IT MSP as an Onsite IT Support Engineer working on-site. You'll be joining a super-friendly IT company at an exciting time! THE ONSITE IT SUPPORT ENGINEER JOB: You'll be providing proactive 1st and 2nd line support to resolve customer issues, including: Using a ticketing solution and working to SLAs Project
Job Source: Candidate Source LtdUltima
London, England, United Kingdom
Deskside Support Engineer Location - London (Stephen Street) Also requires travel to High Wycombe site once a week For over 30 years, Ultima has been at the heart of the UKs IT industry. Built on the values of Integrity, Respect, Passion and Autonomy they are the very fabric than runs through every aspect of our business. Our customers look to
Job Source: UltimaCandidate Source Ltd
City Of London
Join a well-established and well-known IT MSP as an Onsite IT Support Engineer working on-site. You'll be joining a super-friendly IT company at an exciting time! THE ONSITE IT SUPPORT ENGINEER JOB: You'll be providing proactive 1st and 2nd line support to resolve...
Job Source: Candidate Source LtdUltima
london
Job Description Deskside Support Engineer Location - London (Stephen Street) Also requires travel to High Wycombe site once a week For over 30 years, Ultima has been at the heart of the UKs IT industry. Built on the values of Integrity, Respect, Passion and Autonomy they are the very fabric than runs through every aspect of our business. Our
Job Source: UltimaImpellam Group
Greater London
Job Description Onsite Support Engineer Up to £35,000 Based in Central London Our client, a well-established MSP based in London who currently support some of London's top Financial clients, are looking for an enthusiastic 2nd Line Technical Engineer to come and join their team. You will be part of a team that manages the life-cycle of servi
Job Source: Impellam GroupLondon, England, United Kingdom
The Onsite Technical Support Engineer provides technical assistance to computer system users. Responsibilities include answering questions or resolving computer problems for Clients in person, via telephone, or from remote location as well as providing assistance concerning the use of computer hardware and software, printer installations, word processing, electronic mail, and operating systems.
Provide on-site technical support to system users by troubleshooting issues and working directly with vendors to resolve major hardware and software problems.
Maintain systems, install new equipment, and make modifications to client infrastructure as requested.
Able to troubleshoot mobile devices (setup, email and security tokens).
Assist system users by confidently troubleshooting Tier 1-Tier 3 issues, including: Active Directory, MS Exchange, O365, MDM, SharePoint and DNS.
Evaluate client’s operational efficiency of different IT systems and recommend improvements.
Manage ticket queue by manually documenting, tracking, and monitoring problems while ensuring all tickets are responded to and closed in a timely manner.
Interact with RFA clients using clear and concise communication in order to facilitate ticket status updates and product availabilities.
Manage MS Exchange environments and Active Directory (e.g., add, delete, change) as needed and keep up-to-date.
Effectively demonstrate a sense of urgency while acting in a professional, calm manner and manage appropriate and realistic expectations to ensure overall client.
Leverage critical thinking skills to evaluate all possible solutions and use appropriate judgement to apply most effective resolution methodology.
Qualifications
+4 years of related IT experience in an enterprise or server based environment.
Must have 3+ years of recent systems maintenance and end user technical support experience.
Financial services industry and MSP experience preferred.
Excellent desktop and server troubleshooting skills.
Strong hands-on experience in Windows Server, MS Exchange/365, Active Sync, Active Directory, LAN/WAN, MDM and Microsoft Office Suite
Knowledge of VMware, Citrix, MDM (Mobile Device Management), Disaster Recovery, Cisco, SAN (e.g., EMC, Equallogic), and Cyber Security (e.g., IPS, IDS).
Impeccable verbal/written communication.
Exhibit a high-level of professionalism and sound judgement.
Experience with ConnectWise or similar ticketing system preferred.
Onsite Technical Support Engineer jobs in London, England, United Kingdom
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