Account Coordinator
City of London, England, United Kingdom
Account Coordinator / Customer Success / Implementation Specialist
As part of a new B2B product launch, the world’s most recognisable mobility company are seeing an “implementation specialist” to join their team to help build strong client relationships and ensure a smooth delivery and uptake. The business unit has been described as the next major growth venture and set to become a key revenue stream.
You’ll be joining a cross-functional account coordination team, taking over relationships from the sales teams and help clients build successful travel programs to improve the experiences of their employees and guests.
What you’ll do:
Work with customers and internal teams to closely understand the needs and goals of each customer. Coordinate a seamless launch that maximizes employee adoption and usage.
Work efficiently and effectively with our high growth customers and be responsible for the successful and seamless launch of our customers who are adopting the platform.
Own customer onboarding in the launch phase both operationally and strategically: create new company profiles, set up and plan the implementation of new accounts as well as submit Monthly Billing Applications to Finance.
Define objectives and align with customers on employee adoption goals. Set and manage timelines with customers for implementation, run in-person and video demonstrations or trainings on how to navigate the experience and execute initiatives to increase adoption and utilization
Create and implement professional email templates, plan and facilitate calls with clients to answer questions, address issues and set clear expectations on partnership goals.
Attend in-person meetings which are facilitated by the Account Executive or Account Manager and communicate regularly with client POC.
Resolve complex issues using existing resources and internal relationships with partners. Work with the Premium Support team to ensure that all customer support related issues are resolved quickly.
Uses basic data to provide clients with insight into their account during the first 30 days.
Develop account plans by identifying and prioritizing the most important tasks that contribute to return on investment and retention goals.
What You'll Need:
A minimum of 3 years of professional experience with a minimum of two years in a customer-facing role
The drive to contribute to a positive team environment and collaborate by sharing best practices and strategies with your peers.
Outstanding communication skills, both written and verbal in English
An intuition for people and passion for strengthening customer relationships.
Outstanding organizational skills and the ability to balance your attention to detail with swift execution - we need to do things quickly, and we need to do them seamlessly.
Salesforce experience is a plus.
This is an initial 1-year external contract (PAYE) with a view to extend/convert to a permanent opportunity. Working model is 50% hybrid with 2/3 days per week in central London HQ.
Salary Range: £28-30k
Please click apply for immediate consideration or alternatively email [email protected] for further info.