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Customer Service Co-ordinator

Birmingham

Alma Personnel are pleased to announce that they have been instructed by their Birmingham based client to recruit for an experienced Customer Service Co-ordinator.

This position is being offered on a temp to perm basis.

General purpose is to provide the company's clients with the best customer service and management work carried out post completion.

Assist in organising and co-ordinating the direct maintenance operatives

Liaise with customers on the reporting of issues and any maintenance required.

Work closely with external contractors

Ensure customers experience a smooth transition from sales to aftersales

Set up new contracts on internal CRM systems

Take telephone calls from our clients and customers

Respond to client and customer emails

Keep customers informed until any defects are resolved and book appointments for maintenance operatives as required

Raise work schedules on our CRM system

Organise Maintenance Operatives Weekly Work Diary and Schedules

Liaise with the Customer Care Managers

Develop relationships with our clients and customers

Construction/housing experience

You must be an excellent communicator coupled with good telephone skills and good attention to detail.

IT literate with a good working understanding of Outlook, Excel and Word.

Hours of work, Mon to Thurs 8.30am to 5pm, Friday 8.30am to 4.30pm.

If you feel you have the right skills and experience and would love the chance to work for a forward thinking company with great benefits, apply now stating why you would be suitable for this position.

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Customer Service Co-ordinator jobs in Birmingham

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