Customer Service Co-ordinator
Birmingham
Alma Personnel are pleased to announce that they have been instructed by their Birmingham based client to recruit for an experienced Customer Service Co-ordinator.
This position is being offered on a temp to perm basis.
General purpose is to provide the company's clients with the best customer service and management work carried out post completion.
Assist in organising and co-ordinating the direct maintenance operatives
Liaise with customers on the reporting of issues and any maintenance required.
Work closely with external contractors
Ensure customers experience a smooth transition from sales to aftersales
Set up new contracts on internal CRM systems
Take telephone calls from our clients and customers
Respond to client and customer emails
Keep customers informed until any defects are resolved and book appointments for maintenance operatives as required
Raise work schedules on our CRM system
Organise Maintenance Operatives Weekly Work Diary and Schedules
Liaise with the Customer Care Managers
Develop relationships with our clients and customers
Construction/housing experience
You must be an excellent communicator coupled with good telephone skills and good attention to detail.
IT literate with a good working understanding of Outlook, Excel and Word.
Hours of work, Mon to Thurs 8.30am to 5pm, Friday 8.30am to 4.30pm.
If you feel you have the right skills and experience and would love the chance to work for a forward thinking company with great benefits, apply now stating why you would be suitable for this position.