Network Operations Centre (NOC) Engineer

Network Operations Centre (NOC) Engineer

Direct message the job poster from Hydrogen Group

Title: 24/7 Network Operations Centre (NOC) Engineer

Located: onsite in NewtownAbbey, County Antrim

Schedule: Full-Time

Job Description

We are seeking a skilled and customer-focused IT/Network Engineer to join our dynamic 24/7 Operations Centre team in Belfast. You will be part of a shift-based team supporting critical infrastructure, resolving IT/network incidents with precision, and ensuring high-quality service delivery across a wide client base.

This role is ideal for someone who thrives in fast-paced environments, enjoys solving technical challenges, and is passionate about delivering excellent customer service.

Shift Pattern

• Days: 4 days on (7am-7pm), 4 days off → repeated twice
• Nights: 4 nights on (7pm-7am), 4 nights off → repeated twice
• Then cycle returns to days

All candidates must have experience working in a shift-based operational environment.

• Act as the first point of escalation for customer calls.
• Log and manage faults/service requests (via Remedy), resolving 95% at first touch.
• Work within strict SLAs to ensure timely resolution.
• Maintain accurate shift handovers and update support tickets.
• Keep customers informed throughout the fault lifecycle.
• Configure and troubleshoot Cisco, Juniper, and Adtran switches, routers, DSLAMs, modems, and other IT systems.
• Manage circuit faults across ADSL, SDSL, Ethernet, NGA, MPF, and SMPF.
• Liaise with third-party engineers and suppliers to resolve issues.
• Support field engineers with remote configurations and link checks.

✅ What We're Looking For

• Proven experience in an IT Helpdesk or NOC environment.
• Strong troubleshooting skills in IT/Networking, with appropriate escalation practices.
• Background in enterprise network support; CCNA or equivalent preferred.
• Experience supporting Windows OS and servers.
• Knowledge of ITIL service environments and SLA adherence.
• Experience working with third-party suppliers and managing escalations.
• High attention to detail and ability to perform under pressure.
• Excellent communication and customer service skills.
• Eligible for Security Clearance.
• Strong teamwork, collaboration, and communication skills.

What's in it for You

• Opportunity for career progression and development
• Professional training & apprenticeships (including funded qualifications and exams)
• 23 days annual leave (rising to 27 with service) + option to buy more leave
• Paid volunteering day for charity or community work
• Employee Network Groups supporting diversity and inclusion
• 15 weeks' fully paid maternity, adoption, and shared parental leave

Requirements

• Previous experience in an operational centre/network environment
• Willingness to work a 24/7 shift rota and shift work experience
• Security cleared or ability to achieve clearance