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Touchscreen Talent Limited
Walsall, England, United Kingdom
£25000 West Midlands (Hybrid) IT Support Analyst Working for this leading Digital Technology company, a new and exciting role now exists within this fun and vibrant employer and their Support team. Working within the Product Implementation & Support team, you are part of a team of customer facing professionals responsible for daily post sales supp
Job Source: Touchscreen Talent LimitedEurofins
wolverhampton
Job Description Working hours are Monday - Friday, 9am-5pm. The purpose of the role is to provide IT Infrastructure support to users based at supported sites across the UK and Ireland. Provide desk-side and remote support to users, including resolving hardware and software issues. Adhering to KPIs and SLAs. Set up, configure and install new PCs
Job Source: EurofinsTouchscreen Talent Limited
walsall
Job Description £25000 West Midlands (Hybrid) IT Support Analyst Working for this leading Digital Technology company, a new and exciting role now exists within this fun and vibrant employer and their Support team. Working within the Product Implementation & Support team, you are part of a team of customer facing professionals responsible for dail
Job Source: Touchscreen Talent LimitedEurofins
Wolverhampton, England, United Kingdom
Working hours are Monday - Friday, 9am-5pm. The purpose of the role is to provide IT Infrastructure support to users based at supported sites across the UK and Ireland. Provide desk-side and remote support to users, including resolving hardware and software issues. Adhering to KPIs and SLAs. Set up, configure and install new PCs and associated equ
Job Source: Eurofins1TECH STAFFING LIMITED
Birmingham
Service Desk Manager Location: Birmingham (Hybrid) Salary: Up to £45,000 (doe) Are you an IT professional seeking advancement in your career? We are looking for a skilled Service Desk Manager/Team Leader with a strong technical background and 2-3 years of experience in a similar role. This role is pivotal in leading our client's service desk team
Job Source: 1TECH STAFFING LIMITEDIn Technology Group Limited
Birmingham
Role: Service Desk Analyst Location: South Birmingham Salary: £33,00 Join our dynamic Service/Helpdesk team and play a pivotal role in delivering outstanding customer service. As a Service Desk Analyst/Engineer, you'll serve as the primary point of contact for employees, customers, and partners, addressing a diverse range of technical issues fro
Job Source: In Technology Group LimitedMET Recruitment UK Ltd
West Bromwich
1st Line IT Support Full Time – Permanent (Hybrid) West Bromwich £25,000 - £27,000 per annum (based on experience) Our client is based in West Bromwich is looking for a 1st Line IT support to provide IT and consultancy services to small to medium sized businesses. The primary objective of the service desk is to provide an efficient, friendly and e
Job Source: MET Recruitment UK LtdZenzero
coventry
Job Description Service Desk Engineer The Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services and platforms. You will work with the Lifecycle Coordinator(s) and Service Des
Job Source: ZenzeroSolihull
The E.ON I&C Pillar combines the current nPower nBS & E.ON B2B businesses to create a new £5billion revenue business serving c60,000 customers and around 300,000 meter points with a view to becoming the number one B2B energy supplier in the UK.
Right now, we’re looking for an IT Service Manager to join our Digital Technology & Change team. For this role you will ensure multi-sourced partners and group provided services deliver I&C business requirements in accordance with agreed SLA’s. You will be responsible for taking all necessary day to day actions to mitigate IT risk to the I&C business. This role will offer the hybrid working approach, where you will be working in the office (Solihull) 2-3 days per week.
Key responsibilities
Operate within all key IT and Risk control frameworks and ensure outsourced partners are able to do the same and are fully aware of I&C expectations.
Acts as a point of contact for key business stakeholders in regard to IT services operations and as an interface to outsourced providers to ensure they can meet E.ON requirements.
Work with all outsource suppliers on the delivery of service design processes including availability management, capacity management, service request management, service continuity management and service catalogue maintenance.
Capture, co-ordinate and document all necessary data sets through appropriate tooling to provide all necessary reporting against IT Service Management performance/operational metrics.
Work within The Information Technology Infrastructure Library (ITIL) framework and supplier governance to deliver operational services.
Work with Service Integration, and the IT Service Management Process Leads and outsource suppliers to continuously challenge and identify process and service improvements.
What we need from you
Excellent technical knowledge of IT systems and services.
Understanding of ITIL, Service Integration and Management (SIAM) together with IT Service Management experience.
Service design and transition experience.
Planning and co-ordination skills to manage time appropriately.
Ability to work well with the internal teams, outsourced partners, operations and the business.
Ability to interpret data, identify potential issues and present this in a way that facilitates effective decision making.
It would be great if you had
Knowledge / experience of operating in an MSO (Multi Supplier Organisation).
Experience within the energy industry.
Here’s what you need to know
Our market-leading benefits package includes 26 days holiday + bank holidays, a generous pension scheme, life cover, bonus and the chance to choose from 20 flexible benefits with tax and/or NI savings. In fact, our benefits package recently won the Personnel Today Reward, Recognition and Benefits Award 2022! As the only energy company to feature in The Inclusive Top 50 UK Employers (our current ranking is 8th) we’ve proven that we’re committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone.
We realise the best people bring their energy at different times, so we’re happy to talk flexible working and offer a range of flexible working options, including full time, part time and job share.
As a Disability Confident Employer we interview every disabled applicant who meet the minimum criteria for the role.
We’ve exciting opportunities for everyone to develop their talent at E.ON. Our open access, inclusive talent networks provide networking, learning and development for all, building your skills, qualifications, and capabilities throughout your career.
IT Service Manager jobs in Solihull
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