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Service Desk Engineer
The Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services and platforms. You will work with the Lifecycle Coordinator(s) and Service Desk Manager, to ensu
CNC Service Engineer - Desk based
£40,000 - £50,000 Per Annum + Training + Progression + 10% Bonus
Monday - Friday, 40 hours
Daventry
Commutable from Rugby, Northampton, Banbury, Southam, Towcester
Do you have experience servicing CNC or automation/robotic machinery? Are you looking for a local office-based role offering an excellent benefits packa
2nd Line Service Desk Engineer
Our client has an unwavering commitment to customer-centricity, our client thrives on the synergy between its dedicated workforce, cutting-edge technology, and extensive industry knowledge. Embedded within their ethos are core values of innovation, integrity, and empowerment. By fostering a culture that encourages bo
CNC Service Engineer - Desk based
£40,000 - £50,000 Per Annum + Training + Progression + 10% Bonus
Monday - Friday, 40 hours
Daventry
Commutable from Rugby, Northampton, Banbury, Southam, Towcester
Do you have experience servicing CNC or automation/robotic machinery? Are you looking for a local office-based role offering an excellent benefits pack
CNC Service Engineer - Desk based £40,000 - £50,000 Per Annum + Training + Progression + 10% Bonus Monday - Friday, 40 hours Daventry Commutable from Rugby, Northampton, Banbury, Southam, Towcester
Do you have experience servicing CNC or automation/robotic machinery? Are you looking for a local office-based role offering an excellent benefit
Service Desk Analyst - Initial 6 months FTC Are you a talented IT professional looking for a thrilling opportunity to showcase your skills? We are thrilled to present an exclusive opening for a Service Desk Analyst at a prestigious brand.
Working Hours: Monday to Thursday, 14:00 - 01:00
The Role: As a Service Desk Analyst, you will play a pivota
Service Desk Manager
Location: Birmingham (Hybrid)
Salary: Up to £45,000 (doe)
Are you an IT professional seeking advancement in your career? We are looking for a skilled Service Desk Manager/Team Leader with a strong technical background and 2-3 years of experience in a similar role. This role is pivotal in leading our client's service desk team
Service Desk Analyst - Initial 6 months FTC Are you a talented IT professional looking for a thrilling opportunity to showcase your skills? We are thrilled to present an exclusive opening for a Service Desk Analyst at a prestigious brand.
Working Hours: Monday to Thursday, 14:00 - 01:00
The Role: As a Service Desk Analyst, you will play a pivota
Job Source: Adria Solutions Ltd
Service Desk Engineer
Coventry
Job DescriptionService Desk EngineerThe Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will provide exceptional standards of support to customers, across a variety of products, services and platforms. You will work with the Lifecycle Coordinator(s) and Service Desk Manager, to ensure tickets are worked on in an efficient manner and to support SLAs and provide a positive customer experience.Responsibilities:Answer phone calls from end-users and working to resolve issues, on first contact, where possible. Work on tickets assigned to you. These may have been logged via telephone, portal, booking systems, email, or a chat. Record your work and time accurately, reflecting the effort expended. Making use of tooling to increase accuracy and timeliness of time entries. Communicating with customers, via the appropriate channels, always ensuring that written and verbal communication is professional and meets our standards. Ensure appropriate adherence to performance targets including KPIs and SLAs. Build excellent working relationships within the Service Desk team(s), with other teams within the Managed Services Department, as well as within the wider organisation. Work with Team Managers, Team Leaders and Account Managers to ensure positive outcomes for our customers.Key Skills:This role requires that you can demonstrate a technical capability that is relevant to achieving the required duties and responsibilities. This may be via a Zenzero technical assessment, or by holding recognised vendor certification(s). Pluralsight Foundation role at Average, or above. Foundation level Microsoft certification, or equivalent. This role requires that you demonstrate the interpersonal and communication skills require to perform the role.Fluent in English, both written and spoken.