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Ingram Micro
Milton Keynes
It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description: Do you crave the creativity and freedom of a startup but the stability of a large, established company? Are you seeking the autonomy to take risks, make decisions and drive business success? Do you want to accelerate your career to the next level? In
Job Source: Ingram MicroAllegiance Group
Northampton, England, United Kingdom
2nd Line Support Engineer My client, a specialist communications and managed service provider, are currently looking for a 2nd Line Support Engineer to join their growing team! As a 2nd Line Support Technician, you will be responsible for the ongoing support and maintenance of their clients' IT, telephony, and connection infrastructure. You will
Job Source: Allegiance GroupTechNET IT Recruitment Ltd
milton keynes, england, United Kingdom
System Support Technician Milton Keynes | On-site Up to £30,000 DOE A System Support Technician is required to join a passionate IT Managed Service Provider in the education sector. You will be part of a supportive and friendly team with ambitious growth plans, they offer excellent career development opportunities, structured CPD, and a rewarding
Job Source: TechNET IT Recruitment LtdAndretti Global
Silverstone, England, United Kingdom
Description Location: Silverstone, UK Reporting to: Head of IT Operations Department: Andretti Cadillac at Andretti Global Background: Led by racing legend Michael Andretti, the team fields multiple entries in INDYCAR, INDY NXT, IMSA and Formula E. The global racing enterprise boasts over 250 race wins, four INDYCAR Series championships, fi
Job Source: Andretti GlobalTate
Milton Keynes
Service Desk Engineer Up to £33,000 plus excellent benefits Central Milton Keynes, office based. Working Hours: Rotation of 8am-4pm and 2pm-10pm or 8am-5pm ONLY As Service Desk Engineer, you will be part of our clients UK Technical Services Team and will be responding to a variety of incidents and service requests across Storage, Network, Virtualis
Job Source: TateUnderstanding Recruitment
Milton Keynes
Service Desk Engineer Do you want to work for a world class sports team as they embark on a very exciting journey? A brand new and exciting role has arisen for a Service Desk Engineer to join a globally recognised sports team from their United Kingdom hub based from Milton Keynes. As the Service Desk Engineer you will be helping to support and grow
Job Source: Understanding RecruitmentUnderstanding Recruitment
milton keynes, england, United Kingdom
Service Desk Engineer Do you want to work for a world class sports team as they embark on a very exciting journey? A brand new and exciting role has arisen for a Service Desk Engineer to join a globally recognised sports team from their United Kingdom hub based from Milton Keynes. As the Service Desk Engineer you will be helping to support and gr
Job Source: Understanding RecruitmentAllegiance Technology
Northampton
2nd Line Support Engineer My client, a specialist communications and managed service provider, are currently looking for a 2nd Line Support Engineer to join their growing team! As a 2nd Line Support Technician, you will be responsible for the ongoing support and maintenance of their clients' IT, telephony, and connection infrastructure. You will be
Job Source: Allegiance TechnologyMilton Keynes
IT Service Desk Support
Full time, office-based role
Up to £28,000 plus 20% shift allowance and excellent benefits.
As Service Desk Operator, you will be working for a global organisation, assisting with the roll out of network equipment across various customer sites in the UK and Europe.
The role primarily involves the receipt of incident notifications from customers or network monitoring systems, on-going management of incidents (including technical troubleshooting), and subsequent resolution of incidents for external customers.
The UK head office is based in Milton Keynes, and you'll be working as part of a friendly and well-established team.
This would suit someone who has worked in an IT support/Service desk role previously.
In this job, your duties will include:
Log and own customer incidents
Update incidents with detailed and relevant information in a timely and effective manner
Provide updates to customers with regards to specific incidents and manage a trouble ticket through to resolution
Technical 2nd and 3rd line troubleshooting and resolving remote site network issues
Ensure Customer Service Level Agreements are met or exceeded
Respond to customer enquiries in a timely and efficient manner
Ensure engineers are despatched when required and according to the SLAs in place for all customers
Provide reports for internal and external customers as and when required
Ideally, for this role we are looking for:
Field service or technical service desk experience is essential
Highly IT literate and with a technical understanding
Basic Network or Cisco knowledge would be a huge advantage
A natural problem solver and a strong communicator
Hours/Shifts
24 hour/seven day a week shift plan, which will include night and weekend working and working on some Public Holidays, depending on roster.
During the initial training period the shifts will be 8.30am - 5pm Monday to Friday. When you are trained and feeling confident, the shift pattern will cover the following:
Early 0600 - 1430
Mid 0830 - 1700
Evening 1030 - 1900
Late 1300 - 2130
Night 2130 - 0600 (you can work from home for this shift)
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy.
Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
IT Service Desk Support jobs in Milton Keynes
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