Quality Engineer III

Job Description

The Enterprise Technology Services organization partners with every part of the American Express business to power the company’s growth and innovation with trust and efficiency, and drive competitive differentiation with speed. We support the delivery and operations of technology, digital, and data capabilities, platforms, and services globally. Specifically, our team is responsible for the company’s technology engineering, architecture, and infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality experience for customers and colleagues. We also provide product management for core enterprise platforms, and lead technology risk and information security, enterprise data governance and platforms, digital product and design, and enterprise AI platforms on behalf of the company.

The Enterprise Technology Services organization partners with every part of the American Express business to power the company’s growth and innovation with trust and efficiency, and drive competitive differentiation with speed. We support the delivery and operations of technology, digital, and data capabilities, platforms, and services globally. Specifically, our team is responsible for the company’s technology engineering, architecture, and infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality experience for customers and colleagues. We also provide product management for core enterprise platforms, and lead technology risk and information security, enterprise data governance and platforms, digital product and design, and enterprise AI platforms on behalf of the company.

American Express’ Global Commercial Services (GCS) offers a wide range of card and payment programs, expense management tools, consulting services, business financing and cross-border payments solutions to small businesses, mid-sized companies and large corporations around the world. The Buyer Initiated Payments (BIP) is part of the broader Business Financing, Payments and Digital Experiences organisation (BFPD) within Global Commercial Services. The BIP team strives to provide flexible and digital financing solutions for business customers of all sizes in lead markets around the world and drive key business outcomes.

Within GCS, BIP supports B2B & International payments, one of the fastest growing segments of our business. We are looking for a high performing and enthusiastic Quality Engineer to join Buyer Initiated Payments (BIP) in GCS at American Express in Burgess Hill.

This is a great opportunity to join a high-visibility, high-priority Engineering team and help sustain and accelerate the growth of GCS charge volume by taking an innovative and collaborative approach to modernise the tech stack in partnership with key stakeholders.

We are looking for a Quality Engineer to join our collaborative engineering team. This role is ideal for someone who is passionate about quality engineering, test automation, and continuous improvement. You will play a key role in ensuring the delivery of high-quality, resilient, and scalable software solutions by embedding quality throughout the software development lifecycle.

Responsibilities

• Develop, maintain, and enhance scalable automated testing frameworks to ensure high-quality software delivery.
• Design and implement frontend and backend test automation solutions using industry-standard tools and integrate automated test suites into CI/CD pipelines for continuous testing and faster feedback.
• Leverage AI-assisted development and testing tools to improve automation efficiency, software quality, productivity, and innovation across the software delivery lifecycle.
• Execute, monitor, and analyse automated test results, providing clear status reports, actionable insights, and timely defect reporting to stakeholders.
• Ensure adherence to industry best practices for software quality, security, performance, and test automation standards.
• Continuously evaluate, adopt, and implement innovative testing strategies, tools, and frameworks to improve automation coverage, reliability, and maintainability.
• Collaborate closely with development, and product teams to identify, troubleshoot, and resolve defects throughout the software development lifecycle (SDLC).
• Stay current with emerging technologies, automation frameworks, and AI-driven testing practices, demonstrating a proactive commitment to continuous learning, innovation, and technical excellence.

Qualifications

• 8+ years of experience in Software Quality Assurance with a strong focus on test automation.
• Hands-on experience in designing, developing, and maintaining automation frameworks for frontend and backend applications.
• Hands-on experience leveraging AI-powered developer and testing assistants (e.g., Cursor, GitHub Copilot, Codex, Claude, or similar) to accelerate test automation development, test design, debugging, and code quality while applying sound engineering judgment to validate AI-generated solutions.
• Proficiency in one or more automation tools and frameworks such as Selenium, Playwright, WebDriverIO, Karate, Cucumber, TestNG, Cypress, or similar.
• Good programming skills in Java/Kotlin, JavaScript/TypeScript, Python, or other object-oriented programming languages, with experience working with SQL and NoSQL databases such as Oracle, PostgreSQL or similar database technologies.
• Experience with API testing using REST Assured, Karate, Postman, or equivalent tools.
• Solid understanding of CI/CD practices and experience integrating automated tests with GitHub Actions or similar platforms.
• Good understanding of Agile/Scrum methodologies and software development lifecycle (SDLC).
• Knowledge of software testing principles, including functional, regression, integration, end-to-end, security, and performance testing.
• Strong analytical, troubleshooting, and problem-solving skills with the ability to identify root causes and recommend effective solutions.
• Excellent verbal and written communication skills, with the ability to collaborate effectively across cross-functional teams.
• Self-motivated, adaptable, and committed to continuous learning, with the ability to quickly adopt emerging technologies and automation practices.

Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About The Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.