Data Centre Engineer - Service Desk

Service Desk Engineer - Data Centre - Shift based role - 12 Hour Shifts, 4 days on/4days off - alternate night and day shifts.c£51,000 plus £6500 shift allowance, travel allowance, bonus, pension, healthcare and other great benefits.We are looking for a Data Centre Service Desk Engineer to take responsibility for ensuring, during shift hours, that customers’ Incidents\\Events and/or Requests are processed in accordance with industry standards and brought to a successful resolution within agreed Service Levels at both London sites. Provide a value-added service to customers.MAIN DUTIES, INCLUDING BUT NOT RESTRICTED TO:Receive and act on all customer Incidents\\Events\\Request notificationsIncident Management – Prioritises and diagnoses, investigates incidents according to agreed procedures.Incident Management – Facilitates recovery, following resolution of Incidents, documents and closes resolved Incidents, Events and/or Requests via agreed procedures.Implementation of agreed IT Infrastructure changes and following maintenance routinesNetwork Support – Uses Network Management tools where applicable to investigate and diagnose network problems, collect performance statistics, and create reportsCustomer Service - Liaise with customers regarding fault correction progress and circuit installationsMaintain customer equipment manuals, network drawings and circuit databases accurately and efficiently.Install telecomms cabinets and cable installations in addition to installing and configuring customer equipment.Responsible for security of FM areas.Facilities Management – Monitor’s compliance against agreed processes and investigates, assesses, and resolves incidents of non-compliance, escalating where necessary. Carries our routine audit checks to ensure adherence to the policies and procedures.Qualifications and Experience:Educated to Btec National Experience level (minimum) in telecoms (preferably), or IT.Sound knowledge of wide area networking and all associated protocols to perform sectionalisation and testing.Good understanding of Fibre and Copper interfaces.Ability to conduct fault isolation and fault findingAbility to complete rack installations of routers, switches, firewalls, and servers.Good understanding of Microsoft and Linux O/S and associated products.Fibre Optic Testing & Safe Working PracticesCompTIA A+ Certificate or Similar

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