Data Centre Engineer - Service Desk

Service Desk Engineer - Data Centre - Shift based role - 12 Hour Shifts, 4 days on/4days off - alternate night and day shifts.

c£51,000 plus £6500 shift allowance, travel allowance, bonus, pension, healthcare and other great benefits.

We are looking for a Data Centre Service Desk Engineer to take responsibility for ensuring, during shift hours, that customers’ Incidents\\Events and/or Requests are processed in accordance with industry standards and brought to a successful resolution within agreed Service Levels at both London sites. Provide a value-added service to customers.

MAIN DUTIES, INCLUDING BUT NOT RESTRICTED TO:

• Receive and act on all customer Incidents\\Events\\Request notifications
• Incident Management – Prioritises and diagnoses, investigates incidents according to agreed procedures.
• Incident Management – Facilitates recovery, following resolution of Incidents, documents and closes resolved Incidents, Events and/or Requests via agreed procedures.
• Implementation of agreed IT Infrastructure changes and following maintenance routines
• Network Support – Uses Network Management tools where applicable to investigate and diagnose network problems, collect performance statistics, and create reports
• Customer Service - Liaise with customers regarding fault correction progress and circuit installations
• Maintain customer equipment manuals, network drawings and circuit databases accurately and efficiently.
• Install telecomms cabinets and cable installations in addition to installing and configuring customer equipment.
• Responsible for security of FM areas.
• Facilities Management – Monitor’s compliance against agreed processes and investigates, assesses, and resolves incidents of non-compliance, escalating where necessary. Carries our routine audit checks to ensure adherence to the policies and procedures.

Qualifications and Experience:

• Educated to Btec National Experience level (minimum) in telecoms (preferably), or IT.
• Sound knowledge of wide area networking and all associated protocols to perform sectionalisation and testing.
• Good understanding of Fibre and Copper interfaces.
• Ability to conduct fault isolation and fault finding
• Ability to complete rack installations of routers, switches, firewalls, and servers.
• Good understanding of Microsoft and Linux O/S and associated products.
• Fibre Optic Testing & Safe Working Practices
• CompTIA A+ Certificate or Similar