Technical Manager - Data Centre Solutions

Location

London, Docklands

Business Sector

Data Centre Solutions, Critical Environment

Company Profile

CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally, we employ over 70,000 employees and operate in 48 countries.

Job Title

Technical Manager

Purpose of the job

• CBRE Global Workplace Solutions, leading global provider of integrated facilities and corporate real estate management, are recruiting an Technical Manager to join the team located in Slough.
• The successful candidate will be able to demonstrate technical leadership through a risk-focused approach.
• The position of the Data Centre Technical Manager is key to the technical operations of the campus and its infrastructure.
• As the post holder, you will be expected to have a detailed understanding of the installed building services systems, contingency procedures and be proactive in passing on this knowledge to other members of the Site Personnel.
• The Data Centre Technical Manager will also be expected to become familiar with aspects of the administrative and engineering operations within the contract.
• In general, your role will be to ensure the efficient operation of the critical and noncritical engineering services, PC based systems and the associated plant achieving 100% availability.
• You will also play a key role in training and authorising the ever-growing team of engineers ensuring exceptional standards.
• Working closely with the Senior Technical Manager, the Data Centre Technical Manager role will be to act as an extension of the senior technical team, being a focal point for any queries and to ensure we continue delivering outstanding technical delivery to our client.
• You will be the technical reference point for the completion of the necessary permits to ensure compliance with method statements, risk assessments, Supplier Health and Safety procedures.
• You will ensure that the conduct of any personnel under your control is safe, professional, and conscientious.
• In the event of breaches, incidents or accidents the technical manager will need to conduct investigations and complete reports into these.
• The technical manager will also be required to attend site meetings with the client.
• Further to this the Technical Manager will be a key player in ensuring training requirements within the Data Centre are met and engineers are either trained or in training to ensure the highest engineering standards.
• The Data Centre Technical Manager with Support from the Senior Technical Manager will be responsible for ensuring all technical paperwork is created and approved to a high standard, this includes but is not limited to Safety Programs, Risk Assessments, Switching Schedules.
• Also the Technical Manager will be expected to become a senior authorised person for HV / LV and confined spaces meaning training and appointing our team of authorised persons as well as conducting annual reviews.

Key Responsibilities

• Able to manage own time and allocate works to other team members
• Able to manage cost related to delivery of maintenance activities (specialist and self-perform)
• Ensuring all client services, computer rooms, data networks, manufacturing and revenue earning services meet client requirements or appropriate SLAs.
• Provide technical management reports as required
• Provide Technical Support and Leadership to the building Engineers
• Form Part of the Escalation chain for any unforeseen incidents and site issues, in and out of hours - providing technical support and leadership.
• Support critical environment related technical audits
• Responsibility for ensuring all critical related engineering maintenance documentation/records are kept in clearly identified and retrievable systems
• Advise the Facilities Management Team of changes in critical environment requirements
• Plan Statutory Compliance Maintenance and Testing and report as required the Statutory Compliance Audit Report to the Technical Services Supervisor
• Ensure maintenance is carried out in line with CBRE H&S procedures, using the permit to work system where applicable and action improvements identified during the building and workplace inspections and reviews
• Escalate urgent issues identified through to the Senior Technical Manager
• Responsible for auditing of the site library of Technical paperwork such as Switching Schedules and SOPs
• Responsible for ensuring site training requirements and curating the site specific training program under the guidance of the Campus Technical Manager
• Responsible for technical Sign off for new recruits and guidance of engineers technical development
• Responsible for Ensuring CBRE platforms utilised and maintained such as Quantum to ensure risk radar kept up to date.
• Lead cultural change on a daily basis, through being an effective role model for safe working practices, compliance, quality standards and best practice methods.
• Positive contribution to the “team\" effort, with a “can do\" attitude and raising of standards.
• Develop the engineering team though coaching and mentoring on critical maintenance and operations as defined within CERM methodologies.
• Actively manage and where required, supervise engineering risks through applying CERM methodologies.
• Oversee the site engineering team in the proficient use and application of CERM.
• Undertake other tasks, as required by the Senior Technical Manager, in accordance with experience and competencies.
• Develop skills to become a Senior Authorised person for the campus being actively engaged in the training and appointment of HV, LV and confined Space APs.
• Provide technical advice to the site management teams and the client where required.
• Assist in setting up field mock drills to ensure engineers are well versed in incident management
• Assist with approval from the Senior Technical Manager in the creation and curation of site specific processes

Personal Specification

• Electrician with recognised qualifications (apprenticeship, HND, C&G)
• 18th Edition Electrical Wiring Regulations - essential
• Previous experience in operating data centres/critical environments
• Knowledge of emergency response/standby/call out activities and protocols
• Understand the monitoring of utilities and environmental programmes
• IOSH or equivalent H&S training
• Excellent facilitation, communication skills at all levels
• Self-motivated, resourceful and pro-active
• Confident decision maker
• Understanding of water hygiene (L8) - desirable
• BMS Controls experience / HVAC experience - desirable
• Operational experience of UPS, Standby Power and Critical Environment Cooling
• Operational experience of managing Environmental, Health & Safety and Quality Systems
• PC and MS office skills
• Experience of system integration and handover preferred
• Management Experience Essential
• Strong Communication skills Essential
• Candidate must be confident with training others, communicating in high pressure situations with superiors and clients and be able to enforce the CBRE safety Rules.
• Candidate must be an HVAP with demonstrable experience to allow appointment at SAP level

Equal Opportunities

We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.