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CMA CGM (UK) Shipping Limited
United Kingdom
We have an exciting opportunity available for a Customer Service Coordinator? tojoin our Dublin office . You will join us on a full-time, permanent basis. In return, you will receive a competitive salary and benefits. CMA CGM SSL INEUR’s door-to-door solutions connect Northwest Europe, the Baltic countries and Russia with the Iberian Penin
Job Source: CMA CGM (UK) Shipping LimitedproAV Ltd
Egham
About The Role Role Overview: The role is responsible for managing the Field Service Engineers (FSE’s) resource diary. Due to the nature of the Support Services business many of these areas are subject to SLA’s, key performance indicators and balanced scorecard assessments. Developing and sustaining excellent customer relations whilst ensuring the
Job Source: proAV LtdRapiscan Systems
redhill, england, United Kingdom
Service Coordinator Location Redhill Surrey About us: Company Overview: Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade
Job Source: Rapiscan SystemsThe Glass and Glazing Federation
London
We are seeking a dedicated Customer Relations Coordinator to join our Membership & Customer Relations team. Reporting directly to the Group Head of Membership & Customer Relations, the successful candidate will be responsible for administering and resolving customer complaints against GGF members efficiently and effectively. This role involves act
Job Source: The Glass and Glazing FederationTLP Consultancy Ltd
epsom, england, United Kingdom
Customer Support Co-ordinator Salary £28,000 - £30,000 Hybrid working (3 days per week in the office) Permanent ASAP start Near Epsom, Surrey (due to location own transport is beneficial) Generous benefits package (Performance related bonus, Pension, access to their car scheme, Birthday voucher, Workplace Nursery Benefit & Cycle Scheme, discounted
Job Source: TLP Consultancy LtdAlzheimers Society
GB
About The Role Closing date : 3rd May We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. We are strengthening our IT organisation to enhance the provision of IT services to our 2000 staff and many volunteers.
Job Source: Alzheimers SocietyHandle Recruitment
London, England, United Kingdom
The Handle group was founded in 1978 and our heritage, passion, and specialisms are rooted within the media and entertainment industries. Handle Freelance Solutions was established in 2014 and has become the preferred outsourced payroll and compliance solution for an impressive base of Media, Entertainment and Fashion brands. We are looking for a c
Job Source: Handle RecruitmentCAMHS Professionals
London Area, United Kingdom
Camhs Professionals is looking for a Service Delivery Coordinator to join our close knit nursing division located in trendy Hackney Wick. Your role will encompass a range of duties aimed at optimising staffing efficiency, maintaining a safe and supportive work environment, and fostering effective communication channels. Responsibilities Create an
Job Source: CAMHS ProfessionalsLondon
The Customer Service Coordinator works as an integral member of the Donor Request Management Department, supporting the coordination of stem cell donations with unrelated donors. Customer Service Coordinator will work within the Confirmatory Typing (CT) team of the department, managing the coordination of pre-testing for bone marrow and peripheral blood stem cell donations. This includes, but is not limited to, scheduling blood tests, reviewing results and liaising with international stem cell registries. Customer Service Coordinator will work with the Confirmatory Typing Manager to resolve any donor and transplant centre complaints and respond as necessary. Part of the responsibily for the Customer Service Coordinator will evaluate donors for medical and non-medical factors affecting suitability and eligibility using guidelines as set by UK and national regulations.
Key Responsibilities:
Educating and consenting donors on the bone marrow or peripheral blood stem cell donation process using principles of informed consent.
Work closely with UK stakeholders to manage the coordination of blood tests, this includes hospitals, GPs and international entities, UK medical advisers and associated labs.
Work with internal databases to record and document accurate donor case notes.
Ensure compliance with all standards, policies, procedures, and documentation requirements set by, registries, and regulatory authorities such as the Human Tissue Authority etc.
Represent the Donor Request Management team at local and international working groups, inputting into organisational projects, as required.
Respond to, and investigate, any quality incidents and adverse events (S(P)EARs), including providing recommendations for corrective and preventative actions.
Ad hoc activities including quality assurance and service improvement projects and any other duties as requested by the Confirmatory Typing Manager.
To meet with the Confirmatory Typing Manager for the purpose of regular supervision and appraisal.
To participate in staff training, organisation/team meetings and events, as required.
To keep up-to-date with developments and learning in the field of stem cell donation.
To comply with the organisation’s health and safety, confidentiality, data protection and other policies.
To promote equality of opportunity and anti-discriminatory practices
Essential Skills:
Educated to A-Level (or equivalent) or relevant vocational training.
3 plus years work experience, working in a busy team/organisation.
1-2 years of working in healthcare/NHS setting
Excellent written and verbal communication skills.
Excellent interpersonal skills, including active listening skills and a good phone manner.
A strong team player.
Knowledge of, or ability to understand, medical terminology, case-note documentation, medical history documentation.
Willingness to become acquainted with a very specific discipline/branch of medical science.
A high degree of sensitivity and empathy.
Very proactive work ethic and ability to work on own initiative.
Strong attention to detail and accuracy.
Highly organised and able to multitask efficiently.
Ability to work to and achieve clear targets and deadlines.
Flexible approach with the ability to adapt to new and changing situations.
Good IT skills, including use of MS Office (Outlook, Word, Excel and PowerPoint).
Experience of working with large database/CRM systems.
Willingness to travel on occasions for training and workshops, both nationally and internationally.
Ability to work in line with GDPR and with an understanding of donor and patient confidentiality.
Strong passion to follow mission and values.
Background:
Inizio Engage is an equal opportunity employer, and employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of gender, sexual orientation, marital or civil partner status, gender reassignment, race, religion or belief, nationality, ethnic or national origin, disability, age, pregnancy.
Please note if you have not heard from a member of the resourcing department within 7 days your application has been unsuccessful at this stage.
Thank you for your interest in Inizio Engage.
Customer Service Coordinator jobs in London
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