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Huntress
Greenhithe
Customer Service Coordinator £26,000 Our client, an electrical distribution company is currently seeking Customer Service Coordinator to join their growing team. The successful candidate will play a crucial role in processing orders, providing excellent customer service, and supporting the sales team in achieving their targets. Do you have experien
Job Source: HuntressCrossways Recruitment Ltd
London
We are looking to recruit an experienced customer services coordinator, based in offices - full time in the DA18 - Thamesmead/Belvedere /Erith area. The Role You will be assisting the Customer Services Manager with all day to day activities such as; Liasing with clients in regard to their printing & documentation orders Updating them of progress Wo
Job Source: Crossways Recruitment LtdReed
Banstead
Customer Service CoordinatorJob Type: Full-timeLocation: Epsom, SurreySalary: £20,000 - £25,000 (DOE) We are looking for a Customer Service Officer to join our client and provide daily support to our business. As the face of the business you will ensure the delivery of the highest quality customer service. The ideal candidate will be approachable,
Job Source: ReedHuntress
Epsom
Customer Service Coordinator £11.44 per hour Full time 37.5 hour week - shifts across Monday - Friday 8am-6pm and occasional late shift of 12-8pm and occasional Saturday shift 9am-1pm Start ASAP Hybrid Working available after training. Do you have a passion for customer service? Can you demonstrate a positive, proactive and customer focused attitud
Job Source: HuntressInizio
London
The Customer Service Coordinator works as an integral member of the Donor Request Management Department, supporting the coordination of stem cell donations with unrelated donors. Customer Service Coordinator will work within the Confirmatory Typing (CT) team of the department, managing the coordination of pre-testing for bone marrow and peripheral
Job Source: InizioInvision Group
Cheshunt
Customer Service Coordinator Required - Residential Contractor – Up to £35,000 + 10% Bonus + Package Based within our client’s regional office, this role is responsible for processing daily defects and EODs for the Regional Customer Service Departments in relation to new build properties under warranty, ensuring all processes and procedures are fo
Job Source: Invision GroupReed
Epsom
Customer Service CoordinatorJob Type: Full-timeLocation: Epsom, SurreySalary: £20,000 - £25,000 (DOE) We are looking for a Customer Service Officer to join our client and provide daily support to our business. As the face of the business you will ensure the delivery of the highest quality customer service. The ideal candidate will be approachable,
Job Source: ReedReed
Banstead
Customer Service CoordinatorJob Type: Full-timeLocation: Epsom, SurreySalary: £20,000 - £25,000 (DOE) We are looking for a Customer Service Officer to join our client and provide daily support to our business. As the face of the business you will ensure the delivery of the highest quality customer service. The ideal candidate will be approachable,
Job Source: ReedUnited Kingdom
We have an exciting opportunity available for a Customer Service Coordinator? tojoin our Dublin office . You will join us on a full-time, permanent basis. In return, you will receive a competitive salary and benefits.
CMA CGM SSL INEUR’s door-to-door solutions connect Northwest Europe, the Baltic countries and Russia with the Iberian Peninsula, the Canary Islands and Morocco via short sea routes, rail, road, and inland waterways, thus combining various modes of transport with innovative logistics services for a secure and cost-effective customer experience.
CMA CGM SSL INEUR is also a European leader in sustainable transport thanks to its fleet of LNG-powered vessels and trucks.
The Role
Customer Service Coordinator is a position in the local Customer Service team, responsible for shipment handling, pro-active Customer Service and exception handling. In this role the person is responsible to maintain a solid workflow determined by Customer Service processes of CMA CGM SSL INEUR. In order to fulfill the responsibilities person works in close co-operation and collaboration with CMA CGM SSL INEUR personnel in local and other offices. Customer Service Coordinator must follow the agreed company policies and adopt needed procedures to ensure that handling of daily tasks is in line with agreed targets to secure reliable service and satisfaction of customers and internal stakeholders.
Your responsibilities as our Customer Service Coordinator? will include:
Ensuring timely order intake, validating the data and inserting to system
Arranging pick-ups based on the booking requests
Receiving Bill of Lading related instructions from customer and preparing export documentation and manifests in timely manner
Sending Manifests, Notice of Arrivals and Release orders
Arranging deliveries as per agreed timelines
Sending Mandatory EU-Customs Messages (where applicable)
Handling Customer communication & exception management and supporting other offices with their queries
Acting as main point of contact towards customers with their shipments
Monitoring shipments and informing pro-actively of any changes to loadings/deliveries
Customer specific reporting according to customer requirements (if applicable)
Checking DGD/packing certificate against system as per standard procedure
Informing customers about additional costs if any
Handling notification of charges to other offices
Issuing invoices and handling & coordinating disputes
Coordinating customs clearance including charges input, if any
Processing booking amendments or cancellations requested by customers
Following up on missing information or documentation (e.g. container numbers, VGM, gate-in, customs clearance) with the customers
Following up on customs blocks (customs stop) with the customers
Providing information towards customers upon any internal booking change
Updating bookings in case of e.g. short shipments and inform customers
Checking bills of lading (completeness, correctness)
Checking all costs are paid (also Storage/ Demurrage/ Detention) before releasing containers for cash customers for transport
Assisting sales and finance in payment follow up
To succeed in the Customer Service Coordinator? role, you’ll need:
General knowledge of Customer Service functions in shipping and logistics, and specific country understanding
Knowledge of CMA CGM SSL INEUR business and operations
Preferable educational background in Logistics, Supply Chain Management, Maritime, Business or other relevant discipline
Typical relevant experience required: 1-3 years
Customer orientation
Language skills: fluent spoken and written local language(s) and English
Very good communication and problem-solving skills
Good relationship-building and cooperation skills
Good knowledge in Microsoft Office applications
Team Player and the ability to work independently
In return, we offer:
25 days annual leave (plus public holidays) increasing with length of service plus additional day over Christmas period and the opportunity to buy/sell annual leave
Discretionary annual bonus
Enhanced pension scheme up to 15% total contribution
Life assurance x4
Commitment to promoting awareness and understanding of Mental Health through our Mental Health and Wellbeing Charter
Private healthcare (BUPA) + Healthcare Cash plan, including an Employee Assistance Programme
Local and global development opportunities across 160 countries within the CMA CGM Group, including opportunities at our iconic Head Office tower in Marseille
Hybrid Working
Cycle to work scheme/ Season ticket loans
Enhanced policies including Maternity & Paternity
Employee recognition awards
Considerable scope for personal and professional growth through the CMA CGM Academy
Are you bold, imaginative, ready to take the initiative with integrity, and feel you are the right candidate for the Customer Service Coordinator? opportunity,please click ‘apply’ now! We would love to hear from you!
Customer Service Coordinator? jobs in United Kingdom
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
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