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In Technology Group Limited
GB
Infrastructure Team Lead Edinburgh/Hybrid £35,000 - £45,000 Our client is a charity based in Edinburgh city centre, they're actively searching for an experienced Infrastructure Team Lead to join their dedicated team. As an Infrastructure Team Lead, you'll play a pivotal role in steering the technological infrastructure of the charity, ensuring seam
Job Source: In Technology Group LimitedIn Technology Group Limited
Edinburgh
Infrastructure Team Lead Edinburgh/Hybrid £35,000 - £45,000 Our client is a charity based in Edinburgh city centre, they're actively searching for an experienced Infrastructure Team Lead to join their dedicated team. As an Infrastructure Team Lead, you'll play a pivotal role in steering the technological infrastructure of the charity, ensuring s
Job Source: In Technology Group LimitedIn Technology Group
Edinburgh
Infrastructure Team Lead Edinburgh/Hybrid £35,000 - £45,000 Our client is a charity based in Edinburgh city centre, they're actively searching for an experienced Infrastructure Team Lead to join their dedicated team. As an Infrastructure Team Lead, you'll play a pivotal role in steering the technological infrastructure of the charity, ensuring sea
Job Source: In Technology GroupHemmersbach
Edinburgh, Scotland, United Kingdom
Role: As part of a small, friendly support team, you will work directly onsite to provide dedicated and highly-focused support services for deskside and print. As the Technical Team Lead, you will provide hands-on support for your team, becoming the trusted go-to person when extra help is needed. Leading by example, you will work closely with you
Job Source: HemmersbachHemmersbach UK Ltd
Edinburgh
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and
Job Source: Hemmersbach UK LtdReed
Edinburgh
Do you have experience delivering IT support within a professional services environment? Are you looking to take the next step of your career? Well then this is the role for you! Role – IT Service Desk Support Salary – £27,000 - £30,000 Location – Edinburgh Our client is looking to add to their IT service desk to be the first point of contact wi
Job Source: ReedReed
Edinburgh
Do you have experience delivering IT support within a professional services environment? Are you looking to take the next step of your career? Well then this is the role for you! Role – IT Service Desk Support Salary – £27,000 - £30,000 Location – Edinburgh Our client is looking to add to their IT service desk to be the first point of contact wi
Job Source: ReedHays Specialist Recruitment Limited
United Kingdom
Our client is an innovator at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. They are currently looking for potentially multiple Service Desk Analysts t
Job Source: Hays Specialist Recruitment LimitedEdinburgh, Scotland, United Kingdom
Helpdesk Team Lead
£30k - £35k
Edinburgh
Our client provide IT Support to a range of fantastic companies. They deliver excellent results for their clients and they have a great time doing it! This team is highly experienced, self motivated and committed to all pulling together in the same direction. They're looking for someone who shares their passion for helping others with technology, delivering excellent customer service, operating to high professional standards and have a great time along the way. If that sounds like you, then you’ll fit right in.
What are they looking for?
A Helpdesk Team Lead to take control and manage their helpdesk team. The helpdesk is one of the most important services they provide as a company. For many of their customers it’s the only experience they get of us, so it’s important to make sure they give a fast, friendly and professional service. The helpdesk team are true ambassadors of the business and work with customers in their time of need. This presents a great opportunity to shine and create happy and loyal customers. The Helpdesk Team lead is responsible for the daily running of the helpdesk service. This entails ensuring all inbound communications from clients are captured within Support Tickets, assigned to the appropriate staff and responded to in accordance with our procedures, SLAs and quality standards. The HTL should recognise when a particular tickets should be prioritised or escalated. The HTL is responsible for managing the workloads of the helpdesk team members, being their primary point of contact for all helpdesk related queries and to provide leadership and guidance to the team to allow them to thrive in their role. The HTL will continuously strive on increasing customer satisfaction, helpdesk performance and business operations efficiency.
In a Nutshell
Passionate about technology and take an interest in the industry
Energetic, motivated, professional and with a great sense of humour
3+ years experience in a support/helpdesk environment
Experience managing a small team (in any industry!)
Can communicate well (verbally and written) with clients on a level which they understand and can work with them on their technology projects and IT support challenges
Experienced in supporting multiple organisations, working on multiple tickets simultaneously and multi-tasking
A natural problem solver with a can-do attitude
A people person who enjoys working within a closeknit team
Enjoy working with junior team members, helping them develop their knowledge and skills and can act as a point of escalation for them
You like variety and enjoy learning new technologies & skills
Relish being in a position of responsibility and trust
Able to drive and enjoy meeting our clients face to face as well as working remotely
Microsoft Office 365! You should have a background in using and supporting Office 365 including Exchange Online, SharePoint, OneDrive for Business, Teams & InTune
The usual Microsoft software including Windows OS, Server OS, Active Directory, and Hyper V
Network technologies including switching, wireless and firewalls. We mainly use Unifi network equipment and a variety of firewalls
Have a well rounded knowledge of IT security principles and how to apply them within small and medium sized businesses. We work to Cyber Essentials guidelines
This is a fantastic role with a company that has a fantastic, enjoyable working environment and treats staff impeccably - apply now to avoid missing out!
Help Desk Team Lead jobs in Edinburgh, Scotland, United Kingdom
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