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Navien Ltd

Guildford / Global

Technical Engineer

Job Summary

Benefits:
Healthcare Pension
Apply Now

Job Description

Provide on-site fault-finding and breakdown support for the manufacturer’s domestic boilers and hot-water products across the East Anglia region . You’ll also handle phone-line support on a rota and assist the sales team with occasional installer events and training sessions.

Package: Company van, tablet, mobile, 22 days’ holiday (+ bank holidays), pension, bonus, private health (after qualifying period)

DETAILS

  • Job Type: Full Time, Field-Based.
  • Department: Technical Services
  • Salary range: £35,000–£40,000 (depending on experience) + £150 per Saturday rota
  • Experience: Entry
  • Education:
  • Job Location: England , United Kingdom

Job Expectations

  • Proven boiler fault-finding/breakdown experience (ideally 5+ years).
  • Current ACS Core & Boiler tickets (CCN1, CENWAT).
  • Full UK driving licence and residence within the region.
  • Strong customer skills, good IT knowledge, and self-motivation.
  • Desirable: Air-source heat-pump or F-Gas Cat 1 certification.

What we offer

  • Company van, tablet and mobile.
  • 22 days’ holiday, rising after 2 years (+ bank holidays).
  • Company pension (post-probation).
  • Private health insurance after 2 years.
  • Performance bonus.

Key Responsibilities

  • Diagnose: and repair boiler faults at customer premises.
  • Cover: the technical helpline (weekday and Saturday rota).
  • Support:
  • Monitor: and mentor local service agents, ensuring standards and stock levels.
  • Deliver: product training to installers and agents (presentations & live demos). customer complaints quickly and cost-effectively.
  • Contribute: ideas and feedback to the wider technical team.
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